Best Western Capital Beltway Hotel

We rented the hotel ballroom for an event in January 2008. This was the worst idea we have ever had. The hotel staff was unprofessional, rude and refused to provide any service. Although previous arrangements were made, they did not keep their word on anything. Refusing to provide silverware, the paid for liquor etc was experienced. Even after voicing our concern to management, they made no attempt to compensating us for the horrible service. I would not recommend that anyone book this hotel for events. I have also read many reviews regarding staying at the hotel as well and believe me, they are not good at all. Stay away!

I live 5 minutes away from Best Western Lanham and thought it would be convenient to stay at this hotel as my house is under remodeling. I inquired if I can get a room and a front desk clerk, Kayode, stated that they were "sold out." I later on found out that they had availability all along as I called 2 hours later to double check with another front desk clerk.

I will definitely complain to management and never give Best Western in Lanham business. I ended up staying at the Days Inn down the road and was delighted with extra friendly staff. It's ashamed how one person destroys the image of Best Western. Best Western needs to reconsider staff and offer better "customer service."

This hotel gets two thumbs down in every way. I checked into the hotel on friday night. Here are my observation:

Front lobby: This hotel seem to run some sort of night club at night (drunk people all over the place, hiphop music was blasting, main lobby was out of control).

On my way to my room:

Elevator: Main elevator wall is missing strips and many other issues.

Lobby: I stayed on 6th floor and all of the walls were missing strips and it looked like whole lobby is under construction.

Rooms: Rooms were in well condition so I will give it an average vote for this.

All in all, I think Best Western needs to audit this hotel. This hotel needs to be shut down and this hotel management really needs a reality check.

The Customer Service staff at the Front Desk were really professional.

I enjoyed being treated like a Queen.

room was filthy--painted bathtubs with paint peeling-; tv channel selections were poor and connection was bad anyway--static was so loud you couldn't hear it and the picture, well...what picture; water marks all over the ceiling from leaking room above.

Other than having my room key re-programmed every day--the staff was as good as it could be. I truely enjoyed the ladies in the ah, "breakfast room". Very shoddy hotel.