Poor staff, rude. Obviously don’t know what they are doing.
My brother and sister along with my 1 and 9 year old boys and 2 year old niece got stuck on their elevator for over an 1 1/2 . The staff had told me that 911 had been contacted, but I wondered why it was still taking so long so I called 911 myself to see if it had been reported and it was not, 5 min. later after I had called. The Best Western workers, had gotten our family off the elevator. But 911 had showed up and said that they could have had them off in 30 sec. Just rude, didn’t want to listen to us. Will never go back.
Never mind to say my 9 year old will never get on an elevator again.