Best Western Boston the Inn at Longwood Hotel

Poor staff, rude. Obviously don't know what they are doing.

My brother and sister along with my 1 and 9 year old boys and 2 year old niece got stuck on their elevator for over an 1 1/2 . The staff had told me that 911 had been contacted, but I wondered why it was still taking so long so I called 911 myself to see if it had been reported and it was not, 5 min. later after I had called. The Best Western workers, had gotten our family off the elevator. But 911 had showed up and said that they could have had them off in 30 sec. Just rude, didn't want to listen to us. Will never go back.

Never mind to say my 9 year old will never get on an elevator again.

The only thing good about this hotel is its location if you have a loved one at one of the hospitals, as it is an easy walk to several major hospitals. We stayed the night before surgery for my partner at Brigham & Women's Hospital and was booked for four nights. I checked out after just one night.

The room was tiny and cramped, desperately needed upgrading as it was worn and tired. I've seen dorm rooms from the 1960's that were better! I couldn't get the internet connection to work, we had to take the top off the toilet to make it stop running after every flush, and the cleaning was superficial, including the discovery of a soggy, moldy coffee packet in the coffeemaker. How dare this hotel charge $189 regular rate and $159 "special medical rate" for this room! Parking is an extra cost as well. I got a much cleaner, nicer room at the Boston Park Plaza for $119 per night and rode the "Green Line" train for the remainder of my stay.

Other than a room, this hotel offers nothing one might seek for amenities. It is dreary! It is adjacent to the Longwood Galleria which has a decent restaurant but is otherwise a small food court like you see in a mall. Unless you absolutely want to or need to be at the hospitals, avoid this hotel!

The service received was absolutely terrible and i would never recommend that anyone stay at the Best Western Boston the inn at longwood.

I enjoyed our stay and would return again. I would also refer others to stay as well.

My brother and I along with our 2 and 9 year old nephews, and his 3 year old daughter got stuck in the elevator for an hour 1/2. We paged someone threw the buttons on the elevator over 5 times.

Meanwhile my mother, sister, and sister in-law were waiting for us and the kids, they realized it was taking an awful long time. To make a long story short my sister talked to the front desk several times, they told her that help was on the way. After a while she decided to call for herself. 911 said nothing had been reported. They were there 10 minutes later, and said we could have had this open within 30 seconds. I will mention that the hotel had not one staff member even trying to open the elevator, and when it finally opened by itself 5 minutes before 911 got there, two men stood there one w/ his hands in his pockets and another with a note pad. Tell me how hard they were helping.

That was one of the most scariest things that's ever happened to me. My 9 year old nephew was scared to death!

My grand children and great grandchildren had a bad experience.

They were stuck in an elevator for one and a half hours. If it had been me they would have had a real problem as i have panic attacks. This needs to be addressed by owners and staff. Sometimes things like this can be fatal. Do not stay here.