Best Western Atlanta Airport East Hotel

This hotel has a ten floors new building and a two floors old building. The pictures of the building and room you see online are for the new building. I didn't see they make it clear when you reserve online....Anyway, my experience is this:

I needed a room to stay one night with a eight month baby. I did not want the room cigarette smelled. I reserved one non-smoking room with two queen size beds for online rate $88 - totally I paid about $103. I went there and got the door card. I could find the room and then I was told it's out of the main building. So I went out and find that small building. It smells horrible - everywhere. I asked them: when I payed the money $88 I didn't know I actually reserved this old room - I didn't find this difference on their website, how much does it cost to move to the new building? They said they just didn't have enough room in the new building. They tried hard not to tell me directly the prices actually are different - maybe they are same! I was mad if they are same because I was looking for my room in the new building and I know how different they are. Finally they agreed to move us in a larger room with Jacuzzi (although it turned out not working) for online rate $139.00. It's really good. It should!

All my rates are for the old rooms and their service.

We traveled from Orlando to Atlanta to visit the Aquarium and unfortunately we stayed in this hotel. We parked our rented car in the hotel parking lot, and when we checked out the next morning our car was rob. Someone remove the padlock of the drivers door and took from the center console (obviously hidden) an ipod, our camera, the nav system; which was rented and I have to pay like $900 for that... and nobody took any responsibility. We call the police and made a case, the security cameras didn't see anything... and the officer said that it is usual, during this season.

So, I'm strongly recommending to people that are planning to stay there to be extremely careful, otherwise look for a safer place close to Peachstreet.

This is a shame... it will pass a long time for me to visit Atlanta again.

The bathroom was completely filled with black mold and water was pouring into the wall and onto the floor.

When the reservation was booked, I inquired about the pool since we were traveling with a 6 year old. I was told it was a heated indoor pool.

When we arrived, the front desk was not very polite, but maybe he was having a bad day. My daughter got ready to swim and it was an extremely cold day in Atlanta. I noticed her shivering and I checked the water. The water was colder than outside. I went back to the room and my husband called, the heater is broken and has been broke all winter. I was told him I was informed of the pools condition the week before and all he would say is it is broken. The tub/shower control was broken, so the choice was shower only. It was very noisy all night in the hallways. Requested a receipt at check in and check out, no luck.

We arrived very late at night and the parking lot was full. We asked for more pillows that evening, the next morning and the next evening and there never seemed to be any extras. They kept telling us to check back knowing they could take our room number down and bring them to us when they did get some in. The same thing happened for extra towels and blankets. We had one bed for five of us.