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Best Western Airport Inn

2 Stars
 
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7144 Gateway Boulevard E   [edit info]
El Paso, TX 79915-1201, United States +1 915 779 7700 book.bestwestern.com - see rates
Check-in time: 2:00p    Check-out time: 12:00p
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This pet-friendly El Paso, Texas hotel is minutes away from the El Paso International Airport, Fort Bliss and the El Paso Zoo. Ideally... more »
 
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average guest rating 2.8 out of 5

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This is an older property located on – Posted Dec 24, 2008
   
         
Okay

This is an older property located on the frontage road to I-10. It is convenient to many restaurants. The staff was friendly and the breakfast was good. The perfume left by the cleaning staff permeated the room and did not dissipate. The bathroom ...

read full hotel review on IgoUgo.com

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I paid for my trip thru travel agency... – Posted Dec 12, 2007
   
         
Mediocre

I paid for my trip thru travel agency....i used my visa (debit card).....when i checked out, they asked me for a credit card to verify my identity....i gave them my visa (credit card).......they swiped it thru their machine without me knowing......

read full hotel review on IgoUgo.com

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I agree, what a dump – Posted Oct 22, 2007
by cookiepress  (1 reviews)
   
         
Horrible
55 year old female with a luxury budget, traveling for leisure

My husband and I recently stayed in your establishment. We arrived on July 10, 2007 and were planning to stay until July 12, 2007. On the evening of July 10th when we checked in the desk clerk told my husband about a tour into Juarez, Mexico that left the hotel at 9 the following morning. We requested he make reservations and proceeded to our room. The room was very cramped, smelled of a strong cleaner, and the bed seemed to have some kind of plastic coating on it which made it very hot to sleep on, and the a/c worked poorly.

The following morning we went to the lobby to have breakfast at around 8:15. Upon arrival we found there were only 2 prepackaged 4 inch danish a few bananas, and some cereal. Both waffle irons were in disrepair. The timer on one did not light up and the timer on the other one did not work. If memory serves, breakfast was to be served until 9:00 am. What were the people who arrived later supposed to eat? My husband was disgusted as we had made plans to take the tour bus and now did not have the time to go out and get a breakfast. When we spoke with the attendant, she told us to complain to the front desk. She followed us out of the dining area and as soon as we voiced a complaint she spoke to the desk clerk and they proceeded to have a conversation in Spanish, which neither I nor my husband are fluent in. Both the desk clerk and attendant spoke passable English and I found their speaking Spanish to be extremely rude. Needless to say we decided to cancel our reservation for that night and the tour, which at this point was to leave in less than 20 minutes.

Along with this letter to you I am sending a complaint to AAA along with a copy of this letter. Your ad states expanded continental breakfast, and this certainly is not so.

AAA gave you two diamonds, I give you minus two.

My husband and I have stayed in many hotels over the years and this ranks as one of the worst.

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My husband and I tried a couple hotels – Posted Sep 02, 2007
   
         
Good

My husband and I tried a couple hotels before coming here. The other two did not have rooms available with their printed coupons. This hotel did. The front desk man was nice. The room was clean and had just the right amount of decor. We had no...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Dec 24, 2006
   
         
Good
81 year old male with a luxury budget, traveling for leisure

They have very good service, including an airport shuttle. All the questions were adequately answered and the reservations were accurately kept.

I am very likely to return to the Best Western Airport Inn.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Dec 23, 2006
   
         
Good
59 year old female with a luxury budget, traveling for leisure

I had a problem with somebody breaking the car windows one night.

The beds were comfortable and the rooms were quiet.

I am very likely to return to the Best Western Airport Inn.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Feb 23, 2006
   
         
Okay
by a traveler from San Antonio, TX
24 year old male with a moderate budget, traveling for leisure

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Hotel Review – – Posted Apr 05, 2006
   
         
Okay
by a traveler from Tampa, FL
35 year old female with a luxury budget, traveling for leisure

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Hotel Review – – Posted Mar 07, 2006
   
         
Okay
by a traveler from Riverside, CA
74 year old male with a luxury budget, traveling for leisure

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Hotel Review – – Posted Jul 23, 2005
   
         
Okay
by a traveler from Choctaw, OK
68 year old male with a luxury budget, traveling for business

Their experienced reliability provides confidence for any future stay.

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