I recently stayed at this hotel and after booking I contacted hotel to upgrade to a suite, which they mistakingly gave to another guest who arrived the same day. After traveling all the way from Ireland they put us in a small poky room with 2 tiny window overlooking the parking lot and when i complained I was told there were no other rooms available..........the receptionist barely looked at me whilst telling me this. I have complained since but have not had any joy. It ruined our trip to Boston and they were quite happy to take our money when we booked but don't want to know that we weren't happy. I've stayed in many hotels in my time and none as bad as this.