Stayed at the hotel for 6 nights/7 days. I paid with my credit card and the reservation was under my name.
My spouse called the hotel upon my return home at midnight the hotel desk clerk faxed to him my entire hotel bill including my credit card number!!!! (I'm not sure why the hotel machine prints the entire number not just the last 4 for five, as do most businesses???) The bill had my entire credit card number with expiration date, food bill, movie bill and who knows what else. Had this been faxed to anyone claiming to be my spouse my identity could have been stolen.
My spouse was NOT registered at the hotel nor is he an authorized signer on my credit card. You wonder how the desk clerk even knew the person they were speaking with was my spouse. Plus my credit card was charged for the use of the fax from the hotel.
I called the manager of the hotel to speak with him regarding the situation, he promised to call me back, that was in May 2004!!! I have filed complaints with the BBB and the attorney general.
After 9/11, the new privacy acts including The Patriot Act have been put in place, people wouldn't be faxing information to persons who can't be verified as to who they are. No information should be faxed to anyone UNLESS the person who was registered in the hotel can provide information i.e. credit card number, dates of arrival/departure.
YOUR PRIVACY AT THIS HOTEL IS NOT GUARANTEED - BEWARE!!!!!