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Bellagio

5 Stars
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3600 Las Vegas Blvd. South (The Strip)   [edit info]
Las Vegas, NV 89109, United States +1 702 693 7111 www.bellagio.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Bellagio is a AAA Five Diamond Award winning resort nestled on the shores of a 10-acre lake at the heart of the Las Vegas Strip. Bellagio... more »
 
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Hotel Review

1 of 1335 reviews
 
11 out of 11 people found this review helpful
BAD BAD Customer Service – Posted Aug 15, 2009
by sholmes719  (1 reviews)
   
         
Mediocre
traveling for leisure

Bellagio has great food!!! Concierge was great. As for as customer service for the REGULAR FOLKS(those that book through Vegas.com, Hotel.com etc) is total crap!!! They look right through you as if you're not there. When I was checking in they asked me if I wanted to leave a credit card for incidental charges since my room was prepaid. I said know, the clerks attitude quickly changed. She proceeded to tell me the that internet is 14.00/day, minibar is touch sensitive so don't touch it. We get to the room it is DIRTY!!! only the beds were made. We called the front desk said we'll have someone to come clean but we had to leave. We said we're not doing that we'd just got their with our luggage and wasn't going to leave the room for them to clean. We asked for another room after 10min. on the phone with the front desk we finally got another room. This room was okay here's the problem; 1)shower leaked, 2) sink drained extremely slow and hand foul odor. 3) No internet, 4) the business center cost 1.25/min for internet use & printing is $1/B&Wcopy, & 2.50/color copy. After about a half hour on the phone with sub hotel management they gave us 50.00 toward breakfast buffet, and because they still didn't fix the leaky shower we got another free breakfast but only after half hour of phone negotiation. We spoke with other people on the same floor with us and found they'd booked packaged deals through Vegas.com, Expedia, etc. They complained that they couldn't open doors in their room, sinks, toilets, showers didn't work properly. With our deal the first thing the front desk told us was that your room was prepaid and it was only 50.00/night. So that was their way of saying you're dirt so don't bother me. Their exclusive customers(the ones that pay the 3-500.00/night for room or the ones that are big gamblers they treat them like royalty. I could have stayed at the LaQuinta and got way better service and internet and business center is free. The only thing Bellagio didn't charge for was the air you breathe and that's probably because it was full of smoke. My recommendation stay at the LaQuinta, Comfort Suites, Holiday Inn at least you'll be treated like a human.

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