Bayview Inn and Suites Hotel - Page 1

My husband & I decided to make a reservation at this hotel since it was our first visit to Padre Island. We reserved the room on 7/12/07 for arrival on 7/13/07. We arrived about 1 am on 7/14/07.

After arriving, we noticed that parking was limited; the lobby area had garbage & the elevator had empty soda can, & paper on the floor. The map we looked at made us think the hotel was on the ocean, but when we looked out our window, all we saw was a big muddy area with some water in the distance.

We checked into our room that had holes in the wall & the toiled was stained dark brown. We called the front desk & they put us in another room on the 4th floor with holes in the walls, but a little nicer. I was afraid that something would crawl out during the night, so I had to stuff the holes with toilet tissue.

We stayed 1 night & luckily found a nicer room at the Motel 8 down the street, which was much nicer. We found out that Bayview charged us $800 for a 1 night stay. They charged our American Express card plus the VISA we told them to put the 1 night stay on. They will not return our calls. I've filed a complaint with American Express. The manager will not return our calls & they people who answer the phones are always saying he's not there or on the other line & they're very rude!. Big rip off!

Confirmed reservation in hand upon arrival from the hotel's own website. Told by the clerk that there were no rooms available and didn't see how I had a confirmed reservation. When I asked to speak with a manager or owner the clerk said he didn't know their names and they would not be available until the next day. As this was a one night reservation my party had no choice but to leave the island that evening. No alternative accomodations were attempted to be met by the hotel clerk, and of the few places we stopped, there were no vacancies. Thankfully we didn't travel a great distance this time. Would never recommend this hotel to anyone. Customer Service and Customer Satisfaction is non existent. Don't undertand how the business is still running with these practices continuing.

The minute I got there I was treated rudely, and the staff was incoherent and could not explain anything. I stayed here 5 nights and the maids only came once.

The room smelled like mold and the sheets and towels looked disgusting when we checked in. They incorrectly charged $100 to my account because they said I broke the toilet, but when I checked out the toilet was not broken. When I called to get a refund I was left on hold, never called back when I left a message and conveniently told that the manager was not there even when another staff member said he would be there during that time period.

It took 2 weeks for them to say they would give me a refund and now 2 weeks later, I still don't have my money. Now when I call back the manager is conveniently not there again. Its infuriating! Never, ever stay here!

I made reservations to stay at the Bayview Hotel in SPI, but I don't think anyone should actually call this a hotel. It did not offer any amenities that they listed. There was no "full breakfast", no in room movies, and the internet was not working. The sheets were dirty and did not look like they had been cleaned prior to our arrival. There was still a head indent in the pillow from the previous guest. The carpets were black and completely dirty. The staff was not helpful, so we asked for the manager and he was rude and not helpful at all. I would not recommend this "hotel" to anyone. It is terrible!

The hotel was very nice. I was very pleased with the room and the location.