Barton Creek Resort and Spa Traveler Review

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Barton Creek Resort and Spa
Good 6.0/10 15 reviews
8212 Barton Club Dr, Austin, TX 78735 (at Bee Caves & Barton Creek Blvd)
Hotel Class: 3 Stars
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Hotel Review

1.0/10
Stay Away
128900 icon Avoid this hotel
Posted Mar 25, 07 by 128900, 1 reviews 
22 year old with a moderate budget, traveling for leisure

I had my honeymoon at Barton Creek and was very disappointed. Our suite was clean and nice but nothing like what you would expect for the price. Room service was overpriced and the service we received was terrible. They got our dinner order wrong on the 1st and 2nd try. By the time my husband's dinner arrived as he had ordered, it was so cold that he didn't even want to eat it anymore. Also, the staff does not respect your privacy. On our first night, we were startled to hear another voice in the other room of our suite after we had already gone to bed! Apparently, the man entered because we didn't answer his knocking at our door. Lastly, we were very disappointed that there was no mention of us being on our honeymoon during our stay. Overall, it was a disappointing experience and we would not go back.

I also had my wedding reception at Barton Creek and the service I received was even worse: Barton Creek's event coordinators were unprofessional and inexperienced. My husband and I were often given misinformation about important details regarding our event. Their director of catering was condescending and unhelpful. She scoffed at our ideas and was more focused on her own personal life than on our wedding. Her assistant was mistake-prone and misinformed us many times of prices, availability, etc. The catering department served us a delicious meal at our tasting but the actual dinner at our reception was tasteless and the portions were tiny. Barton Creek threw in hidden costs at every opportunity, including charging us for items that we were originally told would be "included”, the list of disappointments is very long. Barton Creek made what was supposed to be a fun experience very stressful and trying. I sincerely regret having my event at Barton Creek and learned from my wedding coordinator that establishments such as The Four Seasons and The Driskill do not have such problems. I highly recommend going with another hotel for your vacation or event.

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