There are many problems with this resort.
Everyone in my party and numerous other people I met at this resort developed painful stomach and intestinal problems at this resort. There were many bugs and ants on the main floor rooms.
The staff who do not normally receive tips from visitors are dismissive at best and nasty at worst. There does not seem to be anyone in charge, as employees frequently closed up their operations (bar grill, children's club, pool bar, 24 hr. restaurant) whenever it suited them.
Try visiting another country or if you have to, go to Varadero, try a five star.