Honesty, cleanliness,quality of air, friendliness, courtesy; DO NOT stay at this hotel if you value any of the above. The first room we checked into was a smoking room, however, we were told it was a non-skoking room. The toilet had brown streak stains all over the the inside of the bowl.The smell of smoke and the fifthy toiled disgusted me so much that I called and requested a different room. We were tranfered to a different room that also smelled of smoke & had 2 large cigarette holes in the carpet. I called back down and informed the two so called managers, what a joke, that this was also a smoking room. I was told that there was not another available room for me to go to. I asked a guest on the floor if his room smelled of smoke; he said," yes, this is one of the smoking floors. I come here to try my luck and I always stay on the smoking floors. If you don't smoke, the smell hits you as soon as you step off the elevator." When I told the "manager about this, she stated,"oh, it's showing as non-smoking in the computer." I toughed the rest of my trip out, but my time in the room was pretty miserable. I left a message for the hotel's general manager, with no response to date.

Oh, this hotel also charges 12.95 for wireless internet(what a rip off).

Seriously Horrific, I Don't Even Know Where I Should Begin.

I guess I'll just start off with why. My family wanted to surprise my father-in-law for his 60th birthday. When we first started planning for this trip a year ago we read the reviews and weren't expecting the world from Bally's but it was on the Boardwalk. Bally's online booking system wouldn't allow you to book more than about 6-7 months in advance so we had to wait until Jan-Feb to book for our trip in July. We had arranged for three couples to go together and asked that the rooms be adjacent to each other six months ahead of time. So they put it in the reservation (supposedly). Finally the day of the trip comes around and I have my wife call Bally's at 2pm and make sure they know we are coming and that we'll be there around 10pm and so have our rooms ready and again make sure they're next to each other. Then we fly in to ACY. I understood the airport was small when I booked our flights but five minutes after the flight landed there wasn't a taxi, a security guard or any airport person in sight. We saw one police officer and he was nice enough to call us a taxi and then he left with us just standing there alone and in the dark because the lights go out automatically apparently. That's not Bally's fault just for information in case you're flying into ACY. Taxi comes and we get to Bally's and go to check in line. It's now 10:30pm there are 2 couples ahead of us in line. We are all standing in line for 45 minutes before we are called to the counter. There are only two people working the counter. Almost every time they are about to be done with a person one of those “Diamond Card” people walk up and demand something and they are stuck with them for ten minutes. Simple thing to do here would be put the manager at the counter and add a person to help move things along but no she just stands at the edge of the counter acting as if everything is fine and a 45 minute wait at 10:30 should be normal. Finally get to counter. They lady isn't even dressed in a Bally's uniform she has some T-Shirt on like she just rolled off the couch and walked to work. My wife gives her the reservation number and she tells her the rooms are not ready yet. WHAT!?!? Check-out is noon and Check-In is 3pm. Why at 11:15pm are our rooms not ready? When you book your room you are under contract with Bally's that if you don't cancel with at least 24hours advanced notice they bill your card for the first night anyway. So that room should be sitting empty if we don't show up. So how can the rooms not be ready? They told my wife the rooms were based on availability and basically the reservation doesn't mean anything. Again I say WHAT!?!? You make a reservation so that your room is reserved for you. Isn't that kind of the point? So, they tell us to come back and check again in 2-3 hours. What are we supposed to do for 2-3 hours? Carry our luggage around the hotel & casino? So they say since we don't have your rooms ready we'll give you an $80 comp for dinner tonight. So basically we took the comp and went to 6six Bistro just as a place to sit down and wait for our room. But they act like $80 is great. We wouldn't have had to go eat tonight if our rooms was ready we would have just gone to bed and not spent the money any way so how does that help? They still get our $150 for the night where we only got half the day of room usage. Then 2 hours later we go back and they have our rooms ready. Three rooms we had one is on the 7th floor. Two are on the 10th but on almost separate sides of the building. What part of adjacent they didn't understand I'm not sure. So we spend the night and the next morning, we go back to the front counter and ask why one of the rooms is even on a different floor. They offer to move them to our floor and then immediately say never mind we can't do that there are no rooms available on your floor. Why offer something you can't do? Later in the afternoon we come back in our room and there are roaches in the bathroom. Worst Stay Ever! They employees are very rude, Non-Accommodating, and just plain miserable people.

My mother and I go to AC pretty often, and I must say that the newly renovated Dennis Lounge is the best with the new decor and big flat screen tv in the rooms, you can't go wrong. I find it to be much better than the Bally's Towers.

The hotel (Clariage Tower) which is part of Ballys is so old and dirty. I checked in and was given a room in the Clariage Tower. I checked out and came home which was better than staying there. This hotel needs to be close for rennovations. Save you

ballys 6ix bistros cafe no stars dinner bread was day old and they may or may not of copyed my cc number breakfest was bad eggs ran down the board walk go to...

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I read the reviews beforehand and ignored them. I thought that the only people that make complaints are the select few that have problems during their stay. I should have listened and stayed far away from this hotel. This was the worst trip I could...

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i stayed in the main tower. the room was'nt cutting edge like the Borgata, but it was very clean, big comfortable and quite. all of the staff i met were very friendly. i only ate at the 24 resturant. the value was good there. i have no complants.

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We arrived and were given a room in the Clairidge Tower. It was horrible, old and in desperate need of a makeover. The ceiling was patched, furniture was chipped and bathroom facilities were tiny and I could hear every word of the phone...

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liked that it was centrally located, and if you get a good room with a view of Bellagio you can enjoy the fountains. Was too smokey for me and the reception area is not too...

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My wife and I are newly weds, just returned from our honeymoon. We stayed a couple of nights here and we loved it. The staff was very courteous.......we booked a deluxe room and they gave us a free upgrade to a junior suite because it was our...

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