Austin Plaza Hotel and Suites

Tried to book a room for a upcomming event, and i was treated like garbage!

Before i could actually talk to some one i was on hold for 20min. and then i was told they had rooms avaible for $79 a night three times, but i was put on hold again! Then, when the came back, they told me told me they where $109 a night. So i told them no, thats not was i was just told! The they spoke with my girlfirend and told her that she didnt need to stay here! What kind of crappy service is that?

I will never stay here again!

Stay at this hotel at your own risk. Make sure ask for check out time. It wasn't post anywhere the day we were there. As we're later told, if late 10 min, the charge will be $25 and if over 60min, will be one night. The morning we checked out it rained hard, we could not load the luggage as we're were on 2nd floor & we walked into the lobby at 11:20AM. We're charged late fees. The clerk at front desk that day reminded me of a religious cult member. Picture someone unkempt clothes and hair, then substitute the word bible with "company policy". Don't try to reason, she has none of that. Incident & people like this will drive anyone up the wall, we did. So, beware, you're told.

I have stayed at the Austin Plaza and Suites twice in the last six months. The first time, the property was untidy, there were beer cans and cigarette butts on the walkway, trash cans were full and the A/C smelled moldy.

More recently, the place seemed better maintained. The room is large and well-equipped with big TV, iron, coffee maker and comfortable bed. It's definitely good value.

However, the front desk is understaffed so service is slow when they are busy. A plaque on the desk informs of a $2.50 "amenities fee" that is tacked onto your bill to cover the cost of such "amenities" as parking and the TV, which is ridiculous and poor public relations, especially considering the TV only has basic cable channels.

I liked the quality rooms, the friendly staff and the good location.

The room service took off and did not complete their job at over half of the hotel's guests' rooms. We tried to call the front desk and they would not answer the phone. Our TV kept changing channels by itself and our clothes iron was broken and leaked water.