Hotel Reviews | Hotel Ratings | Resort Reviews | TravelPost.com
Home > Reno Hotels > Atlantis Casino Resort Spa - Reno > Hotel Review from michaelnosek

Atlantis Casino Resort Spa - Reno

4 Stars
This Review
Atlantis Casino Resort Spa - Reno photo

Get rates
3800 South Virginia St   [edit info]
Reno, NV 89502, United States +1 775 825 4700 www.atlantiscasino.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
map of hotel
Discover your NEW Atlantis Casino Resort Spa, a luxury hotel with chic, newly designed rooms, including Reno's ONLY Concierge Tower. With... more »
 
Write a Hotel Review  Facebook   Twitter
 
 

Hotel Review

1 of 783 reviews
 
2 out of 2 people found this review helpful
hidden fees and stale cigarettes – Posted Oct 11, 2009
by michaelnosek  (1 reviews)
   
         
Horrible
traveling with a moderate budget, traveling for leisure

Booked the room via the hotel's reservation line. Upon check-in, they added the "resort" fee. I know this is common for casinos to have such a fee, but my complaint was that it was not included in the price quote over the phone, when I asked to be quoted with taxes and fees included. The reception staff claimed that the reservations personnel undergo training regarding the resort fee. Begs the question: what kind of training? training on how to TRICK the customer? When asked if to "waive" the fee, the reception representative explained that the non-negotiable resort fee covered "hot water" and "electricity" in the rooms, and was applied in accordance with Washoe county laws. Pretty impressive "training" to come up with 3 lame excuses in one breath. Such a luxury to have electricity in the rooms, I wonder why motel 6 doesn't charge a resort fee for their electricity. Good to know that I am being ripped off legally. Thanks for the customer reception! Can you quote me another law please? Despite being irked, I took the room because it was late and wanted to get some sleep. To add injury to insult, the "non-smoking" room had a terrible smell of stale cigarette smoke. Used the pool the next morning prior to departure (after all that was part of the resort fee). Hardly anything to brag about, expecially with a name like "Atlantis" you'd think they would have invested more money in the pool design. Bottom line, the Peppermill and the Nuggett each have much better services (and pools) at comparable prices. Even Sands Regency, at a much lower price, provides better services than Atlantis. Atlantis is sunk. Don't sink your money into this sunk casino hotel.

Was this review helpful?   Yes   No Comments (3) – 1 by hotel rep
hotel rep (unverified): AtlantisCasino – Posted Nov 24, 2009
Thank you for taking the time to share your comments regarding your stay at the Atlantis. We are disappointed to hear about your frustration regarding the charge for the Resort Fee. We apologize for any inconvenience and confusion about this fee. We want to ensure that our guests are aware of any additional fees, therefore, we post this information on third party websites, the Atlantis website, Atlantis room reservations, and also upon arrival to the property. The fee covers wireless Internet, coffee in the rooms, complimentary local and toll free calls, parking, pools, Concierge services, airline boarding passes, midweek Spa discounts, and 10 percent discount off events/concerts at the Atlantis. We will certainly pass along your comments to the appropriate Manager so we can prevent this from happening in the future. We hope that you will give us a second chance and return to the Atlantis when you are in the Reno area.
Sign in to leave comments
 
ads
 
ads

Reno Hotel Deals

About TravelPost  |   Help  |   Contact TravelPost  |   Privacy Policy  |   Terms of Service  

  Top United States Travel Destinations  |   Travel Blogs  |   Cheap Airline Tickets - Kayak  

this is where check rates will go