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Americas Best Value Inn and Suites Wilmington

2 Stars
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4903 Market Street   [edit info]
Wilmington, NC 28405, United States +1-910-799-1440 www.americasbestvalueinn.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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The Americas Best Value Inn of Wilmington, North Carolina is located conveniently off I-40 near the Atlantic Ocean. This 2-story, exterio... more »
 
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Hotel Review

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Confused customer service – Posted Mar 18, 2007
by touringarts  (1 reviews)
   
         
Horrible
37 year old with a moderate budget, traveling for business

Although I have a "value club card" for this hotel, I will not be using it again.

The person who handles the reservations is polite, but was unable to give simple information on how much I was being charged. I was quoted a price for a group of rooms and told it was the price for "both nights" and that I would get my value club discount on the package. When I called to confirm the day the guests were arriving, I was told I would not be given a discount because I had too many rooms. One would expect to get a discount for having more rooms rather than not getting one for having many rooms.

Also, the price for "both nights" was for each night. I ended up having to cancel some rooms, and was completely unable to get an answer as to how much I was going to be charged for fewer rooms. I still do not know how much they are planning on charging me, and I could not get through on the telephone today. It is priced like a mid-range, not budget hotel, and should have more knowledgeable staff on the phones.

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