America's Best Value Inn Pigeon Forge Hotel - Page 1

First off let me start with I am shocked at most of the comments and reviews I am reading here about America’s Best Value Inn Pigeon Forge. I made reservations at another hotel, and found out that they were not pet friendly. (They would not refund the one night that I had paid for either) So we changed hotels after one night. I found the Owner/Manager very friendly and helpful. She went out of her way to help us and to make us feel welcome with our animals. She is the reason that I am making reservations with America's Best Value Inn Pigeon Forge Hotel again for the Bike Rally that I am attending in September. I do agree that the beds seem to be shorter than my Queen at home. But I am there for 4 to 5 days on vacation. This hotel is not the Hilton, the Waldorf, or even a Holiday Inn Select, but it is clean, quiet, and comfortable and I find the staff polite, and accommodating. Of course I am not looking to be pampered, I don’t want the lavish 5 star treatment and I am not looking to gratify my own ego. I travel a lot for my work and stay mostly in Holiday Inns. (150 nights in hotels a year). I am remembering that you can’t please some of the people some of the time, some people you can’t please most of the time and then there are those that you can’t please any time. So to all of you folks that rate America’s Best Value Inn Pigeon Forge Hotel ridiculously low “Cowboy UP”.

The manager is rude and unethical. She changed the rate of our room AFTER we had already paid for it and she also rejected a valid coupon which would have cost the room $5 less. We called the manager today and she was very loud and insulting. This is now a legal issue.

This was our first trip to Pigeon Forge and this hotel brand. Found hotel extremely clean with a most friendly helpful staff. Front desk check in was a breeze , especially liked the express check out convenience. Breakfast was good with hot oatmeal and such. Front desk clerk and lady manager were both very nice and polite. Manager actually showed us how to save money in Pigeon Forge with suggestions for kids to do cheap and fun. Now how many other places can say that? Definitely will return and stay again thanks to the wonderful staff.

My wife and I have been visiting Pigeon Forge for 31 years and have just had our worst hotel experience by far. Smallest room we have ever seen asked for refund and lady desk clerk turned from very nice to very rude in a second. No refund. I measured the room and 12 x 18 is stretching it. Continental breakfast was two types of bread for toast, cereals, oj, milk, and coffee down the hall. But the best thing about breakfast was the time served, 8 AM to 9:AM. If this 98 room hotel was full and everyone wanted to eat breakfast, it would be impossible. I made this mistake but you don't have to. By the way, someone with access to our room got into our closet for no reason that I can find, nothing was taken, but it makes you wonder.