Americas Best Value Inn Muncie Motel - Page 1

We called for a reservation as there were no other rooms in town and we were planning on staying for three days. I had to call back to get a "confirmation number" but was told the computers were 'down" and they couldn't give us one. When we checked in we decided we would stay anywhere but there. The staff was 'scary' to say the least and so we went back and checked out.

When we got back home we found that they charged us $70.00 that I did not sign for. We called our credit card company and finally got in touch with the manager of the hotel who refused to listen to anything I said and constantly interrupted me and said "I charged you, because you had a reservation" When told we didn't even have a confirmation number he asked, You were here, right? When told that yes, we had checked in, he then said we had a room and he charged us, even though we checked out an hour later.

The room appeared clean, but I wouldn't have gone without shoes on the floors, The pool which was outside and we had to walk past to get to our room was disgusting as the water was black. There was a man hanging around the front desk that we 'think' was a friend of the check-in desk clerk and a child that kept running around and kept hitting both my husband and I as we were walking to and from the room. The area of town is the older part but the hotel itself is the scariest. When we went in the front door the windows were so dirty that you couldn't even see through them. That should have been our clue! I wouldn't recommend this place to anyone! We're still wondering if we'll ever get a refund on our credit card.

My husband and I were here with our small dog and chose this location because they claimed to be the one of two pet-friendly hotels, the other was booked. The location in Muncie is not good, it’s on the south side with virtually nothing near it, and is in the most run down section of Muncie.

Since our room was not ready, we were given an "upgrade". This room had a broken front window panel, a door chain that eventually fell off, no door numbers, half broken furniture, and a large floor-to-ceiling mirrored Jacuzzi in the middle of the room. I wouldn't even let my dog play in this thing for fear of some sort of germs.

The staff was not very professional and I often saw maintenance crew loitering around outside and giving me a "creepy feeling". The room smelled strange (maybe old smoke, despite asking for a non-smoking room). I had to wash all of my clothes immediately upon returning home. Despite paying for two nights, we finished our business early and left by 6 am the next morning. FYI: Many other hotels in Muncie take pets (Lee's inn, Super 8, Signature Inn) that are much better than this one!