Americas Best Value Inn Bryan Hotel

The quality was poor, the management left the staff stranded during a busy, over-booked weekend, there were maintenance issues, customers were complaining about housekeeping, and they checked us out after the first night when I reserved two nights.

To their credit, the staff on duty were trying their best, but their hands were tied. I recommend they get better paying jobs.

This hotel is falsely advertising their quality rating on the Internet. The pictures and the 3 star rating do not show the true quality of this hotel. I had two rooms reserved for Oct. 6th, and they were so disgusting that we could not stay in them. The manager apologized and said that they are under renovation and these rooms had not been remodeled yet. There was gum stuck on the headboards and in the carpet, and they stunk so bad that it was unbearable. I requested a refund on the rooms, because we had to find another hotel to stay at, but the manager said the best he could do was give us 50% off our next stay. He was a complete jerk and hung up on me. Terrible rooms, terrible customer service, I would not recommend this hotel to anyone.

They overbooked, checking in was a hassle, and the room was disgusting!

There was black mold and mildew lining the bathtub, the soap crumbled when we opened it, the toilet paper had been wet then dried and placed in the room for use, the bathroom floor was terribly dirty, the bed had nasty stains all over the side of it, there was something splattered on the ceiling above the bed.

It was a safety issue as well: The door between two rooms was locked by three pieces of wood screwed into the door, one of the window locks was broken and missing a piece and the other lock was just left unlocked by management.

The a/c unit was falling apart and covered in dust.

The hotel didn't seem that nice; the pool was drained and moldy.