The fact we left a day ahead of time.This place was a filthy dump with terrible management, a true armpit.“Never stay at this motel. Rooms are filthy, management is unresponsive. Rooms are not cleaned. Dirty underwear from a previous guest left...

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Nothing.Not a good hotel to stay with family.“The hotel was not clean at all and the surroundings were awful with trash bags, etc. Rooms were not at all clean and didn't feel like staying...

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Nothing.Dirty, creepy.“This is a terrible hotel. It's dirty, I had to go and ask for new sheets for the bed, the bathroom is smelling and everything in the room looks creepy. I guess creepy is the word for this place...

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Rooms, location.Nothing.“The place was clean and comfortable, it is near to Niagara falls...

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Nothing, it was a dump, smelled, unclean, tub didn't work.The bed had bugs.“It was the worst stay every. The towels were like car rags, paint around tub falling off, and Jacuzzi tub dirty and didn't work...

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The reason for the stay was that I was getting married at the Falls on June 14th, so my husband, 2 of our friends, and myself reserved 2 rooms. We had reserved one king sized bed suite with a jacuzzi and one regular room with 2 double beds. What we received when we checked in was a small room with what appeared to be a queen-size bed (though I may be wrong, it could have been a king) and a pullout sofa. The key to the second room didn't work. When my husband went back into the office to have this corrected, it was changed to the correct jacuzzi suite, and the employee had us keep the room with the king bed and sofa bed as the second room, which should have been 2 double beds. Both rooms did not appear to have been properly cleaned before we arrived. The bathroom floor of the suite needed swept (badly), the shower in that room smelled of mildew, the bathtub in the other room was full of soap scum, and there were old, un-disposed-of beverages in the fridges in both rooms. The rooms and property were mostly all right structurally, but the walls around the jacuzzi were badly painted and grouted and some of the tiles appeared to be peeling. We had several problems in dealing with the management/employees of the property. For one, the sofa bed had no sheets, and it took 3 separate trips to the office to obtain a clean, full set of sheets. Also, there were no ashtrays in the room, and we needed to go to the office and get them. (As a matter of fact, at no time during the stay did the employees bring anything to us. We had to walk to the office, which was a bit inconvenient due to the fact that we were preparing for a wedding and I am 7 months pregnant.) The morning of the 14th, my stepsisters arrived to do our hair before the wedding. Because there was so much activity in the rooms at this time, we asked the housekeeper if it would be possible to have our rooms cleaned at a later time. She assured us that it would not be a problem and that our rooms would be cleaned around 3pm. When we returned from the wedding at 9pm the rooms had not been cleaned. My friend went to the office and again requested that the rooms be cleaned (and to get toilet paper, which we were out of). She was told that there was only one employee on the property at the time and that when the other employee returned from picking up laundry that our rooms would be cleaned. We left at that time and returned again at 1am. The rooms still had not been touched. The sheets and towels had not been changed (and both needed to be); the garbage cans were full, etc. At this time, my husband went to the office to see if there was anything to be done. He rang the bell for service and it was answered by a man who we assumed was the owner. This man, when learning that our rooms hadn't been cleaned said "So? The lady said they were okay." We have no idea what he was talking about. He also rudely told my husband that we are not to ring the bell at such a late hour. We were not informed of such a "policy" and though there was a no vacancy light sign taped to the door, the "open" light was on. This employee’s solution to the problem was to hand us some towels, a set of sheets, and a handful of garbage bags, and tells us we could leave the full bags outside the door. At no point during our stay did any of us hear an apology for the many, many problems we had. Because of these problems and the way they were handled, I am fairly confident in saying that none of us will ever even consider staying in a Vantage establishment ever again.

Also, the pool was closed, there were no working vending machines (the only beverages available were bottles of warm water in the office), I didn't see an ice machine, and the office smelled so bad that I couldn't stay in there for more than about 30 seconds.

I informed the corporate office of all of this, and received an email saying pretty much that because the location is a franchise, there is nothing that can be done.

Nothing.Cleanliness.“I had pillows and sheets that were yellow from sweat, dried stains on my pillows, high bugs throughout the room, bed bugs in the bed, and the carpet was so dirty that I had to wear my sandals. I took several pictures also...

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Do not waste your money. We booked a 2 bed room through priceline.com and when we checked in we recieved a 1 bed room. When my husband told the front desk, they charged us another $11.00 per night. Then at check out the manager wanted to charge us another $20.00 a night for our 4 year old son. The second room we recieved had pubic hair all over the bathroon. When we were transfered into the 3rd room. The phone did not work and when we told the manager, he told us we had to pay a depit for the phone to work. It smelled like urine, the bath tub had a huge hole in the side and the bathroom electrical outlets did not work. We slept in our clothes because the mattresses and spreadsheets were stained with looked like urine & feces in all three rooms. It also looked like there were semen stains on the wall and floor. The contential breakfast was opened packages of expired muffins, fake oj in an open carafe, crappy coffee with no creamer and just sugar. The whole place was nasty. This place is a total rip off and I would not recommend staying there.

dont stay here.,.. the bed was soooo gross... there were several dark stains on the pillows and mattress.... HOLES in the walls... the bathroom floor was very dirty... phone and internet wasnt working.... blood stains on the wall behind the bed....

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Nothing.Everything and they tried to double charge us.“The stay at this hotel was awful. Then they tried to double charge me. The room was not clean. I would not recommend this hotel to anyone...

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