America's Best Inn and Suites have become known for comfort, value and the friendly attention of a welcoming staff that cares. At America... more »
America's Best Inn and Suites have become known for comfort, value and the friendly attention of a welcoming staff that cares. At America's Best Inns and Suites, we keep your comfort in mind and offer what you truly want - quality accommodations without useless frills and a complimentary breakfast each morning - all at the best value possible.
Orbitz
38 year old with a moderate budget, traveling for leisure
Staff were friendly. Location convenient to stores, restaurants, and interstate. Decent breakfast. Room wasn't the cleanest - 3 spots where unidentifiable stuff was squished or smeared on the walls, burns in sheets/blankets in a non-smoking room,
Not If it was the only place left on earth
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Posted Jan 15, 2009
Horrible
I must say I have stayed in some what I thought were shabby hotels but this one had them surpassed! The drywall was cracking, wallpaper peeling. heat was off -5 outside room could not have been more than 30 degrees. Door did not have...
We stayed at this hotel for a conference we were attending in the Bloomington/Normal area. This hotel was awful. It was filthy. The showers were disgusting. It was so bad, we refused to stay the second night and spent part of our day finding a...
The first 2 rooms they gave us stunk...bad, like spoiled something. The 3rd room actaully wasn't bad. At breakfast the next morning, my boy had drank some spoiled milk in his cerial. I told the desk clerk and the milk was still there when we...
45 year old male with a luxury budget, traveling for leisure
This was the worst I have ever seen. During my week’s stay no one cleaned my room for the entire week, not once. No one gave me any towels, toilet paper, Kleenex, glasses. No one cleaned the bathtub or bathroom the entire week stay. If you want something you have to go get it yourself, if you can find someone. Then the office says the maids are gone for the day even though they do not clean your rooms if you stay for a whole week.
Once you check in you get absolutely no service! The rooms are not clean. You cannot hear the TV. All the outlets do not work. I couldn’t use my laptop because the outlet did not work, nor did the lamp. They will not give you an extra pillow. So don’t bother to ask. No local calls with out paying an enormous extra bill. I was not allowed to have breakfast with out paying an extra bill for it too. Don’t stay there!
37 year old male with a luxury budget, traveling for leisure
The staff was friendly and the room was inexpensive. However, the room and especially the bathroom were not very clean, and the room was kind of depressing.
56 year old female with a luxury budget, traveling for leisure
Room smoke detector had a low battery, chirped all night. TV had no remote. Room had no kleenex, Reservation was for 4 people, gave us 1 king bed. After call to front desk got another room with king bed. 2 adults 2 children would have liked what we requested 1 room 2 queen or double beds. Could not call out on second room phone. Breakfast was okay but could have been fresher, bagels old, donuts had Christmas sprinkles on them. They could try harder to be cleaner and fresher with everything. Would not stay there again.
Can you spell NEVER RETURN? B-E-S-T I-N-N. The service was horrible, rude and ignorant of simple cleanliness. Check in time is whenever they get around to it and if you're in line waiting for service, use your cell phone for quicker attention,...
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