America's Best Inn and Ste Charleston Airport Hotel

I was supposed to stay at the hotel for my family reunion weekend. Some of the family members arrived at the hotel early but they decided that the hotel was not suitable for them to stay and left shortly after they checked in. When I arrived at the hotel the following day I was informed that all of the reservations for numerous family had been cancelled. I asked the manager who had cancelled the reservations since I was the primary contact for the function. I was never provided an answer. Despite the concerns of the other family members, I thought I would patronize the facility. I called the hotel on Friday and asked if I would still be able to stay there at the $69 rate that was stated in my contract. The clerk indicated yes. When my family and I arrived at the hotel after 6:00pm we asked if there was a reservation for us and the clerk stated, "No". So we asked if we could get a room and the clerk respond that we could at a rate of $79. (I thought $69 was stretching it for the overall condition of the hotel but $79 was out of the question--considering that the hotel had adequately supplied the room of one of my family members with towel and the grass around the pool looked like a mini jungle.) I told the clerk that I was told that the $69 rate would be honored but she said, "No". So my family and I set out on a Friday evening to locate lodging. A few days later when I was looking at my credit card activities I noticed that the hotel had charge my credit card. I contacted the hotel and asked how could they charge my credit card when they were the ones that allowed all of the rooms to be cancelled (besides, how would you be able to cancel a reservation that does not exists). He said that the charges were assessed because the room was not cancelled. I told him that if I had reservations why wasn't my room available when my family and I went to the hotel at 7:00pm and did not have reservations. He said that they would not hold the room past 6:00pm. I informed the hotel manager that I stay at hotels quite a bit and a room guarantee means that the room would be held for you beyond the normal hold period. Despite the fact that managment at the hotel cancelled my reservations, the hotel has proceeded to fraudulently charge over $600 to my credit card. I have not received a reasonable explanation why those charges were made. Stay at the hotel at your own risk but you could be trying to chase down your credit card information like I'm having to do. This experience was definitely not worth the headache.

This hotel is easy to find - it's right off the interstate. It has a nice staff.