America's Best Inn Johnston Hotel - Page 1

My mother is traveling across country. I book her hotels each day for her next stop. Today's stop was Des Moines so I booked the America's Best Inn at Johnston-Des Moines. Upon arrival, the front desk did not have her reservation. After phone calls back and forth and me verifying her reservation online, it was discovered that the hotel manager has exclusive access to email on property and leaves every day at 1 pm. So any bookings made after 1 pm for that night's stay will never be received by the front desk workers. The only reason this hotel gets a 3 and not a 1 for what is clearly ridiculous management is because the front desk clerk was trying hard to work with my mom to get her into a room and with the same rate as what was booked.

I've stayed at this hotel many times and have found the rooms to be shabby, but clean. It’s perfectly adequate for an overnight stay. They have a nice indoor pool, but lacking for gym equipment. They offers a stamp card for free night’s stay.

It's a nice quiet hotel.

It was okay.