America's Best Inn Carbondale Motel - Page 1

I don't know why there are so many bad reviews here. I stayed and had a comfortable stay at a decent price. Yes there are newer and nicer places in Carbondale, but Best Inns was everything I needed, at the best price in town. If you want newer and nicer you can find it, but you'll pay dearly for it. It's also in a great location, right in the middle of everything, the mall, the shops, restaurants, etc. Ok it's not really perfect (10), but it's much better than what I've been reading here. If I go back to Carbondale, that's where I'll stay again.

My mother-in-law booked two rooms online for my husband, herself and me. With a price of $70 plus tax, we incorrectly assumed it would be a reasonable night sleep. We didn't expect to be pampered by any means, but we expected safe conditions. I have photographs of the broken lock, the holes in the walls, the stained furniture and carpet, the moldy showers and the mold in the ice bucket. The room we were originally given were missing half of the light bulbs, the air conditioning and phone did not work, the wall fixtures and curtain rod were broken, the sheets were so thread bare that you could see the pillow and mattress beneath, etc. After disussing this with the staff, he still tried to say there wasn't anything wrong and tried to say we "used" the room (we merely pulled back the gross comfortor to see what was on the sheets). The styrofoam cups looked used and were not covered. The ice bucket was missing out of our original room, but was present in the changed room--but was full of mold. My husband had an allergy attack from the dust. I will be contacting the health department and the chain owners after writing this review. I didn't expect luxury, but I expected a healthy night stay. (There were no other rooms in Carbondale this particular night....trust me, we called!)

This is the worst hotel I have seen. It is unkept, it stinks, furniture is gross, no ammenities like it is advertised. Staff rude, would not give reciepts, we checked out immediately, but was told they have a 15 minute rule and we would be charged for that night, obviously this happens alot to them. Please do not even think about staying here. I would sleep in my car before I would stay there. This place should be shut down. I am contacting every place I can so I can save people from the terrible experience we had. Do not stay here!!! They should be ashamed of themselves for calling this a hotel. It is a dive...a dump!!!!!

This place was so gross. I hated to even touch anything. The worst place I ever stayed in. Dont waste your money, better off to sleep in your car.....

The hotel was terrible. The room smelled as soon as you opened the door. The floor hadn't been vaccumed since Nixon was in office. The bed linen was a nice shade of grey with lots of black hair. All of the 4 pillows were falling apart with the filling stuck out of the seems. The bath linen looked like it had been used to wash something other than the bathroom floor.

When I tried to get clean things, the desk clerk told me that what I was as good as it gets. So we left.