AmericInn of Kewanee Hotel - Page 1

Everything was very nice. The breakfast was wonderful.

This hotel made me feel welcome: We were greeted by name and had an easy check-in.

It is fairly new and nice. It did not have equipment yet for the gym.

If you want decent service and a feeling of comfort, do not stay here.

The night I stayed here, the hotel lost power, including heat, I was given a small flashlight and asked twice for blankets, none were given. The sewer backed up, so could not shower or use facilities. All of the amenities I paid for were not available. After several attempts to come to an agreement of fairness, since I paid $120 to have these amenities, I have been offered pool passes or 10% off my next stay. Very poor customer service.

What happened to making the customer at least content, let alone happy?

I will say that the room was nice, but the management is lacking in service.

My family was forced to stay here due to weather. The hotel’s power went out, a generator was used for lighting, but not for our refrigerator (unknown to me until food was lost).

The sewer backed up, so we could not shower or use any water. They lost power entirely in early morning. Power fluctuations made the pool unsafe, so we could not use it. After all of this, staff and management would not refund or discount stay, not even offered a free night!

In my opinion, if you enjoy good service, pass on this hotel.

The room was comfortable and one of the only hotels in Kewanee. I enjoyed the pool table by the pool. The continental breakfast was average.