Hyatt Place Albuquerque Uptown - Page 1

Stayed for four nights. The lobby, elevators and suite were very clean. No problem with check in or out. Suite had a refrigerator, microwave and sink area. Minuses - When reservation was made, requested a king bed suite. We got a small double bed. When we complained, the desk clerk said they could not guarantee any bed size when the facility was fully booked. Very unhappy about this. Also, the suite has only one television, between the bedroom and the sitting area. Only one person could see the TV from the sitting area, which only had a sofa, desk and lamp in it. There was a nice chair/ottoman in the bedroom, which is the room we used most of the time.

It was a little out of the way for our travel plans, but it was suggested by the reservationist.

This hotel made me feel comfortable: The beds were very nice.

It was nice. It's a great value, with friendly people. The only issue I had was that the remote for the TV didn't work, but the front desk staff replaced it with a working one immediately. I was pleased.

I had a service dog with papers to keep with me. There was supposed to be no charge as agreed prior to arrival but at check out time they charged for the dog. They said they would remove the charge but it appeared on my bank statement. While talking with staff they were less than courteous. I will never use that hotel again and I will tell friends and family to do the same.