This hotel has been beautifully renovated into an Art Deco style hotel. Atmosphere is cozy and relaxing. There is a great coffee shop (find it on your own) that serves some of the very same foods on the restaurant menu and at far less than half the price. My favorite spot was the coffee shop!

Upon check-in and arrival to my room I noticed two hangers in the closet with tags on them. I called the front desk and asked about the tags and she replied they were robes. There were no robes I explained and she asked that I check the drawers which I did and still no robes. She asked if I wanted a robe but I declined as I normally bring my own. During my entire week long stay nothing else came up about the "robes". Upon check-out I used my Visa check/debit card for my room charges instead of the card on file. I also took the two tags down and again reminded the clerk there was no robes. The clerk replied in agreement stating there was a note there and there would be no charges.

A few days after my business trip I was preparing my expense report and noticed a $200. charge on my account. I called and was told it was for (you guessed it) two robes. I went through the whole event again with the clerk and as firmly told the housekeeper said there was 2 robes so I would be paying for 2 robes! I again went through the entire events and then her toned changed, she apologized and reversed the charges.

Now, I had been called a liar, considered a thief, and then pardoned with over $300, in bank fee's and th exhaustion and humiliation of the entire event. I was offered a free stay and an upgrade. Hmmmm, what part of that corrects the hotel staff issues? How does that saying go??, fool me once shame on me fool me twice.....no thanks!