Alpha Inn and Suites Hotel

What a horrible experience!

The room was very smelly, there were spider webs on walls and a hole in the celling with dust falling from it, the bathroom wasn't clean...

Futhermore, the owner is not reliable AT ALL!! We booked the room many months before the trip, for 7 nights, but we had to cancel one night in the week. We called a few weeks before the trip and the owner told us the cancellation for this night was ok. At the check in, he kept tolding us that the cancellation wasn't possible and that we had to pay for the night even if we weren't there (and even if we called before). And we can't argue with him because he can't speak in english !! So we had to pay for his lie, in addition of a bad stay at this hotel.

Don't go there... even for the "low price". Find something else, pay a little more or stay at home!

Check the address of this hotel if you book it, because the address is actually a Travelodge (2755 Lombard St/ph. 415-931-8581). There is a hotel called Alpha Inn & Suites and the address is 2505 Lombard St. There is a glitch between Sidestep and hotels.com. Happy Travels!

We found the room and beds comfortable, although the pillows were flimsy. The bathroom had good water pressure and temperature control, although it had a somewhat shabby look, although clean. The walls were thin and noise from the room above was noticeable. There was no view of course. The internet service was excellent, effective, and free of charge. The management was very conscientious in correcting a mistake, at its own initiative, in moving us from a room with poor heating to one with better heating. I still found the thermostat controlling the heat to be clunky, needing to be manually turned on or off as the room temperature changed.

We very much enjoyed our stay here. The rooms were very clean and comfortable. We did have a problem with the TV and remote, but someone came quickly to resolve the issue. The front office staff was friendly and efficient. We were pleased overall with the accommodations for the price paid. The location was within walking distance of lovely shops and restaurants, it's in the Marina District. We would definitely consider staying there again when we visit San Francisco.

This hotel made me feel content: We had a very comfortable room that was secure and in a quiet location.