Adam's Mark Indianapolis Hotel

We were told the hotel was just remodeled. The hotel/rooms looked nice when we first arrived. The staff was a little slow checking us in. When we got into our room they looked ok, until I looked closer. The rooms had not been dusted in a while. When we went to take a shower there was no hot water, when I confronted the staff, I was told that they were at capacity and that was just the way it was. I went to bed only to find out they had just layed a flat sheet over the mattress....no fitted sheets. Plus the pillows were old feather pillows that were very heavy, very uncomfortable, and smelled bad. The next morning we went to eat breakfast, only to find them to be rude & under staffed. Not to mention I am sure everything was washed in cold water since there was not hot water in the hotel. I was told by one of the staff members that the hotel should have been condemned instead of remodeled?? I have stayed in rooms that were 39.99 a night that were way nicer, and cleaner that the Adam's Mark.

The room service was not good because of the small portion of soup that I received. Otherwise the hotel was adequate for my stay at the conference.

We are with an organization which stays at the Adam's Mark hotel in Indianapolis at least once a year. The menu is always the same at both hotels in order to partially accommodate vegetarians, but the quality of the food, of the service and the knowledge regarding the menu is very different at each hotel, with Adam's Mark being extremely inferior, almost inedible. The restaurant menu has the same shortcomings. We bring food from home rather than use the Adam's Mark hotel restaurant for non included meals.

The staff was very nice and pleasant to work with. Room service was great. The lunch and snack that were served at the confrence I was attending was wonderful and plentyful. But, the rooms were dirty and the lighting was awful. The carpet smelled of mold and the ceiling was crumbling. The tub was dirty. The staff explained you were remodeling, so, it still should be clean and comfortable. The gift shop was very under stocked. I drove 7 hours to get there and wanted a soda and a snack and it was very picked over and she was out of supplies, suprised because there were several confrences being held.

I would not stay at this hotel again.

Overall, the hotel was great. We were disappointed that there was no longer a comedy club located in the hotel. It needed some type of night life. The location is great when traveling to the Speedway. It needs to be marked better when exiting the expressway. We were terribly lost.