Located near the Indiana Convention Center and only a half mile from Indianapolis International Airport, Adam's Mark Indianapolis is an... more »
Located near the Indiana Convention Center and only a half mile from Indianapolis International Airport, Adam's Mark Indianapolis is an ideal destination for business and leisure travelers who demand excellence. Complimentary shuttle service is available to the airport and nearby attractions. Sports enthusiasts can drive five miles and watch for the checkered flag at the Indianapolis Motor Speedway, or cheer for the Indianapolis Colts as they dominate the turf of the RCA Dome. Guests have convenient access to retail shops, restaurants and entertainment venues. The Adam's Mark Indianapolis provides more of the comfort, amenities and entertainment choices your group desires. Our 407 deluxe guest rooms and suites feature complimentary high speed internet access, plush top sleep systems, work zone with Herman Miller Ergonomic desk chair, voice mail, iron/ironing boards, hair dryer, room service and more. You can relax at our seasonal outdoor pool and sundeck. Also, you won't miss a beat in your workout schedule with our fully equipped fitness center. On the lobby level you can shop for unique gifts, local novelties and travel necessities at our gift shop
Orbitz
Website directions were inaccurate
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Posted Feb 17, 2009
Horrible
Website directions were inaccurate causing us to drive around for 1.5hours.
The reservations we made were not accurate at check in. Front desk did not offer directions to our room.
Garbage was not changed out in our room.
Room service delivered our ...
Website had incorrect directions. Airport Expressway apparently is now the Sam Jones Expressway. We drove around for an hour an a half trying to find the hotel because they have not updated their directions.
35 year old with a economy budget, traveling for leisure
Website had incorrect directions. Airport Expressway apparently is now the Sam Jones Expressway. We drove around for an hour an a half trying to find the hotel because they have not updated their directions.
When we checked in the front desk girl gave us our keys and said thank you. I had to ask her how to get to the room and elevators. I also had to ask her about our romantic package I purchased on the internet and she had to put it into the system. I feel that my reservation should have been accurate and I should not have had to ask about it.
When we got into the room and it was quite nice, except that the bed is all the way across the room from the TV so the remote control did not work from the bed. We also noticed that one of the trash cans still had trash in it and the trash can in the bathroom had no liner in it.
Room Service was supposed to deliver our strawberries and champagne from the romantic package at 8:00pm and they delivered them at 8:40pm. I called the front desk who told me to call room service. I called room service at 8:35pm and they did not the answer the phone.
We went down to the restaurant to eat and there was an hour and a half wait. We then decided to go to their bar but it was beyond capacity and they were not taking anyone else in.
So, we went back to the room and ordered room service at 9:00pm. They told us it would be an hour wait and our food would be there at 10:00pm. Our food showed up at 10:36pm and was not even hot; it was lukewarm at best. On top of it, they forgot my onion soup. I called room service at 10:40pm and they said they would bring it right up. At 12:00am I called again and there was no answer. After calling the third time, someone from the restaurant finally picked up the phone and then someone finally brought the soup I ordered at 9pm, and again at 10:40pm, and again at 12:00am, up at 12:20am
At 10:00pm we tried to get on the internet and it was not working. We spent an hour dealing with tech support and an in hotel technician to get the internet working. Apparently they had to reset some switch somewhere.
At 11:30pm I went to the front desk and asked him for change for a $20 for the pop machine. He gave me three 5's and five 1's. I went all the way back up to the 6th floor only to find out the pop machine did not take dollars, only change. I then walked all the way to the other side of the floor to another pop machine and that one also only took quarters. I called the front desk and they told me their vending machine only took change and not dollars. Why didn�t the front desk advise me of this and/ or give me hard change instead of all dollars!? Why would a nice hotel not have dollar accepters? Even Motel 8 has dollar accepters.
At 12 noon the next day housekeeping comes knocking on our door asking when we are leaving. The first thing is that our check out was at 3pm for the romantic package and secondly, I had the do not disturb sign on the door. Why was this housekeeper disturbing us to ask us when we were leaving!? Ridiculous.
It seemed anytime I called the restaurant or room service, no one answered 3 out of the 4 times I called.
At the front desk, no one was up front 3 out of the 4 times I went there. There they were there when we check in but not when I complained about the champagne, when we got change, or when we checked out the next day. We had to ring the bell and wait for someone to come out of the back.
If you are coming in from out of town,
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Posted Feb 01, 2009
Mediocre
If you are coming in from out of town, especially with a convention, plan on renting a car. The hotel has limited dining options, especially for those traveling with children under the age of 18. The hotel is no longer at or near the airport, now ...
On December 23 at 11:30 pm I arrived in
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Posted Jan 23, 2009
Excellent
On December 23 at 11:30 pm I arrived in Indy to a horrible ice storm. I could not make it to see my relatatives and called Adam's Mark. The people there were friendly, fast to come get me at the airport and I could even order room service at that...
32 year old female with a moderate budget, traveling for leisure
We were told the hotel was just remodeled. The hotel/rooms looked nice when we first arrived. The staff was a little slow checking us in. When we got into our room they looked ok, until I looked closer. The rooms had not been dusted in a while. When we went to take a shower there was no hot water, when I confronted the staff, I was told that they were at capacity and that was just the way it was. I went to bed only to find out they had just layed a flat sheet over the mattress....no fitted sheets. Plus the pillows were old feather pillows that were very heavy, very uncomfortable, and smelled bad. The next morning we went to eat breakfast, only to find them to be rude & under staffed. Not to mention I am sure everything was washed in cold water since there was not hot water in the hotel. I was told by one of the staff members that the hotel should have been condemned instead of remodeled?? I have stayed in rooms that were 39.99 a night that were way nicer, and cleaner that the Adam's Mark.
I am not likely
to return to the Adam's Mark Indianapolis.
I would not recommend it to friends.
60 year old female with a moderate budget, traveling for leisure
The only problem I had was the tub. It was hard to get into and I am a short person, so having to get into it was very difficult. A shower would have been very helpful.
I was always asked if I need anything or if they could help me. The staff was very friendly and helpful when I needed help.
I am somewhat likely
to return to the Adam's Mark Indianapolis.
I might recommend it to friends.
44 year old female with a economy budget, traveling for leisure
Overall, the hotel was great. We were disappointed that there was no longer a comedy club located in the hotel. It needed some type of night life. The location is great when traveling to the Speedway. It needs to be marked better when exiting the expressway. We were terribly lost.
I am somewhat likely
to return to the Adam's Mark Indianapolis.
I would definitely recommend it to friends.
78 year old female with a moderate budget, traveling for leisure
We are with an organization which stays at the Adam's Mark hotel in Indianapolis at least once a year. The menu is always the same at both hotels in order to partially accommodate vegetarians, but the quality of the food, of the service and the knowledge regarding the menu is very different at each hotel, with Adam's Mark being extremely inferior, almost inedible. The restaurant menu has the same shortcomings. We bring food from home rather than use the Adam's Mark hotel restaurant for non included meals.
I am somewhat likely
to return to the Adam's Mark Indianapolis.
I would not recommend it to friends.
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