We arrived at the Resortquest Pacific Monarch to be told we had been upgraded to a Condo at 444 Nahua St. An envelope with 2 keys was given to us and we were told 2 blocks that way. 444 Nahua St was under renovation in the foyer and we had no idea how to get into the condo building as all doors were sealed because of this. Lucky for us a resident came and let us in and showed us how to use this swipe gadget. The condo smelt and had some new paint splashed around to make it look better, bare pipes in the wardrobes & moud in the bath. We were disappointed as there was no clerks or front desk for advice. We were told that we were upgraded with free parking and internet but all of this is available to all who are at 444 Nahua St. When we checked with the Pacific Monarch they told us it depends on who takes the reservation as to if it is handed out for someone to cash in with their condo. So beware and ring the hotel you want to be with direct, that is what they told us to do next time. When we rang the lady who had booked us into the condo and told her we were not happy, she told me out right "To Bad" and hung up her name is Linda so beware. This 444 Nahua St is back on the canal and we had spent weeks and hours deciding where we wanted to be only to be where we did not want to be. BE WARE and RING before you leave.