http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/hid61877 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514779 My husband and I chose to stay at this hotel because we expected the best. Unfortunately, it was one terrible experience after another as soon as we arrived. We got to the hotel right at check-in, but our room was not ready. We went to lunch and waited 1 hour for them to prepare our room. When we made our reservation over the phone we were confirmed for a gulf view room (which we paid extra for) and a king bed. When we got to our room it was double beds and no view. We complained and waited over 45 minutes for them to switch our room. When we got to our new room it still did not have a gulf view (it was a view of the coastline if you stood out on the balcony and turned all the was to the right.) We were afraid they would make us wait another 45 mins, so we settled for this room. It was also dirty and when we called for maid service it took 1 1/2 hours for someone to come up. To top it off, my husband found a hair in his food at dinner. We talked to many other guests who were just as disappointed as us. We will stay at La Playa next time as another guest told us it is much nicer than the Ritz. http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514779 http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r332118 http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r332118 http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r325260 I stayed at this Ritz with my wife and two daughters, the service was good, but the facility was not a clean as I would have expected. The pool areas could of been cleaner. Also the balcony was very small in my opinion, two people at the most, and maybe one if your are a large person. http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r325260 http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514780 Well i guess it was ok. But i saw some awful bugs in the rooms. I guess it is NOT all that fancy. Would return in an emergency situation ONLY. Some things where awful and not so shocking. The food was great. http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514780 http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514781 A very beautiful place to stay. The driveway leading up to the place gives an impressive feeling of entering a majestic kingdom. The oppulent and finely decorated cherry wood and crystal chandeliers added to the overall feeling of comfort and luxury. The restaurant food and staff were incredible. As usual with Ritz Carlton hotels, the service was impecable throughout! http://www.travelpost.com//hotels/The_Ritz-Carlton_Naples/r514781