http://www.travelpost.com//hotels/The_Franklin/hid32056 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/The_Franklin/r1073043 Hospitable, like taking a step back in time. If you need to stay in the UES, this is where you should spend your dreaming hours! It is like a refuge in the UES, quaint rooms that make you feel at home! http://www.travelpost.com//hotels/The_Franklin/r1073043 http://www.travelpost.com//hotels/The_Franklin/r438048 The hotel is an older building with all the challenges of a New York walk up. A small room not designed for the queen size bed in it making it hard to walk in the room, a bathroom that is smaller than a closet with the sink in the room and a small clothing closet that functions best for a short trip with few clothes needing to be hung up. That said, the hotel is charming, the free breakfast and wine tasting a plus, and a staff that is as friendly and as good as any I have ever run into. The features of the room are excellent despite the small, room. The antique style elevator is quick and smooth. The sitting room is comfortable, the lobby is small and the library is a window seat lined with books made acceptable by the free computer. What seals the deal is the location. A subway stop around the corner and a variety of retail and eating surrounding the hotel and in walking distance in every direction. Some of the finest museums, Central Park and the East River are all a short walk away. Overall, a wonderful place to stay for a short trip (or in my case, the NY Marathon). http://www.travelpost.com//hotels/The_Franklin/r438048 http://www.travelpost.com//hotels/The_Franklin/r1186653 Really nice staff and the bed was extremely comfy.Nothing.“The Franklin NYC is a cozy little hotel. This was our first trip to The Big Apple, we're actually from Iceland, and when we travel to this wonderful city again we're going to stay at The Franklin again and again.” http://www.travelpost.com//hotels/The_Franklin/r1186653 http://www.travelpost.com//hotels/The_Franklin/r1186654 Extraordinarily friendly and helpful staff.The tiniest room I've ever stayed in!“You could tell from the conversation at the free continental breakfast that everyone staying at the Franklin shared the sense that this place is a gem. The rooms are tiny, but they are very nicely appointed and the staff is exceptionally courteous.” http://www.travelpost.com//hotels/The_Franklin/r1186654 http://www.travelpost.com//hotels/The_Franklin/r1186656 Service. The people in the hotel made extreme efforts to help us out and make our stay fantastic.Breakfast seemed to be a bit hectic. Could use some more hands on Sunday morning.“The Franklin Hotel was spectacular. The location was terrific (right across from the express subway), the internet access was helpful, the staff was personable (like we had known them our whole lives), and the rooms were surprisingly clean and fresh. We loved our stay. Truly loved it.” http://www.travelpost.com//hotels/The_Franklin/r1186656 http://www.travelpost.com//hotels/The_Franklin/r1186655 Intimacy of the space, food, and staff was perfect.Hotel public spaces were way too small. Seats only 6 comfortably.“Staff, food, location and room were great - better than expected. Public space was ridiculously small. A lot of waiting and a lot of patience to get into the room get food then stand in the hall to eat.” http://www.travelpost.com//hotels/The_Franklin/r1186655 http://www.travelpost.com//hotels/The_Franklin/r1186657 Very comfortable bed including the pillow and bedding. The angora and merino throw was sublime.The bathroom was so tiny that my shoulders touched the wall on both sides while using the sink.“We were treated very well by the staff at The Franklin. The location was convenient and the breakfast was first class. While the room and bathroom especially were tiny, my only real complaint was that the air conditioner was quite noisy. Overall we were quite comfortable.” http://www.travelpost.com//hotels/The_Franklin/r1186657 http://www.travelpost.com//hotels/The_Franklin/r438049 This was our first trip to NYC. The Franklin was a very nice hotel. It was quiet and I felt very safe in this area of town. The staff were all exceptional. They were very helpful and accomodating. The room was very nice and the bed extremely comfortable. I was a little concerned at first at the distance to Times Square, but one of the staff explained the subway system and how to get a Metro Card. We were only 1 block from the subway entrance, so we could just hop on and go anywhere in Manhattan that we chose. There were several good places to eat within a block or two of the hotel if we didn't want to go downtown. The only negative about the hotel was the sink area in the bathroom. The sink was set in a little cubby about 18 inches wide. We could barely stand there to brush our teeth, shave, etc. I don't know if all rooms are like this, but if we stay there on our next trip, that is something I would definetely ask about. http://www.travelpost.com//hotels/The_Franklin/r438049 http://www.travelpost.com//hotels/The_Franklin/r377772 For a hotel that prides itself in service, WHERE IS THE SERVICE???? I was traveling for business and decided to stay here, a $16 cab ride away from grand central terminal, because i thought it would be a bit more bang for the buck than the more popular centrally located hotels in the city.I WAS SOOOOO WRONG! My room was TINY. I literally could touch all 4 walls from the bed. The room was very clean and tidy but the bathroom was very generic and SMALL. I had nowhere to lay out my suitcase except the bed. There were only towels enough for one small person in the room. (on a hot summer day i want at least 2) When I called to the desk for more, they sent up exactly ONE more towel. Then i asked about a place for dinner, the night clerk sent me on a wild goose chase to find an open place and I ended up having a nice Italian meal a block away from the hotel NOT the one recommended by the clerk. The bed was comfortable, but the sound of the window air conditioner was deafening. The next day, I left the "tidy my room" sign on the door and left to have a very nice breakfast of pastries and coffee in the tiny closet they call the breakfast room. Then spent the entire day working to come back to find my room had not been made up!!! I was furious, (for over $300/ night you expect a tiny bit of service) the clerk at the night desk DID NOT APOLOGIZE, just told me that it was my fault because i left the sign to tidy the room on the door. I left the wet smelly towels from the day before outside my door and while i was at dinner they brought more towels and left the stinking heap outside my door. The next morning i found my bill slipped under my door moist from the heaped wet towels STILL THERE! If you want service, of any kind STAY AWAY FROM HERE! http://www.travelpost.com//hotels/The_Franklin/r377772 http://www.travelpost.com//hotels/The_Franklin/r377569 This hotel is tiny. We booked a superior queen and without knowing it were upgraded to a Deluxe King. Even that room was ridiculously small. Take a look at the pictures on their website. The photographer has done wonders making it look bigger than it feels. There is not enough room to leave your case open apart from on the bed. There is no choice but to unpack into the wardrobe. I wanted to use the supplied ironing board and could only do so in the bathroom. I have never stayed in a place so small even as a single in a bed and breakfast. The room was booked as a double but was only supplied for a single person. One set of towels, one glass, one robe, etc. We had to ask for a second set of towels etc. and only got exactly what we asked for 1 large, 1 small towel, no face cloth and none of the extra accoutrements. Breakfast was nice if you don't mind eating in a hallway. They had fresh fruit, pastries and cereals, though I was told they ran out soon after we left for the day, the food was good. There was a mess up on the second day and the room wasn't cleaned. I guess a prankster turned over the please tidy my room sign. Did we get an apology? NO. Nothing, a single set of towels when we asked for clean. The others were still wet on the unmade bed. The next day I expected an apologetic clerk, an offer of discount off our next stay or a voucher for lunch at a local restaurant. I've stayed at a lot of hotels that try to look after the clientele, most offer something when a mistake has been made. This place, nothing. I will not be going back and I don't advise you to. http://www.travelpost.com//hotels/The_Franklin/r377569