http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/hid64889 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r639822 I am a bus driver and I was told that I would have to park 5 blocks away, but that they would provide shuttle service. Its been 4 days and I have had to walk all 4 days. Even in the rain. When asked for a shuttle to take me I was informed that th http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r639822 http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r616603 Hotel is undergoing a renovation to improve the quality for the guests. This states that they do want to provide clients with a better product. The noise to the interior renovations was minimal, if at all. Work must have been done during business hours, as I heard nothing in the morning or when I got back in the evening. Hotel internet being free and fast, is a huge plus. Great view of the River from the restaurant. Everyone was friendly. For the price, I will stay here over the other downtown hotels. Great value in a convenient location. http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r616603 http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r383336 My wedding ring and the watch that my wife gave me for our 2nd anniversary were stolen during my stay here an the Hotel manager Paul Kremp ha not returned any of dozens of phone calls or e-mails to try and rectify the situation or at least say he wa http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r383336 http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r383088 We were assured that the 'cosmetic' work being done on the hotel at the time of the wedding would be unnoticeable. Sandblasting the building as you walk in is not unnoticeable! Nor was it unnoticeable to have to cross picket lines because they were http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r383088 http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r1071956 pros: noneWe were assured that 'cosmetic' work being done on the hotel at the time of the wedding would be unnoticeable. Sandblasting is not unnoticeable! Nor was the picket lines because they were using non-union workers. This is how it started. We had to change hotel rooms twice because the plumbing was not working. The carpeting is lifting up in the hallways, toilet tank covers were not fitting We had reserved rooms for over 50 guests at the hotel. More than half our guests changed rooms. Some had no air conditioning in their room. The housekeeping service was horrible. Rooms were not made up until very late in the day. The hotel is an absolute mess, We had to page our wedding coordinator Patty repeatedly The aisle was not as long as we were told and the customized aisle runner was secured upside down hand painting was not visable until they cut the runner and had the writing visable. The bride asked them to flip the runner but they refused! They had servers from the other wedding walking through our cocktail hour with food telling our guests that these aren't for you, don't touch! The table service was horrible. There were not nearly enough servers. The orders were a mess, despite having to document who had what on the seating cards. They were removing plates before half the reception was fed. Then we had the power loss. Again we had to go find our wedding coordinator. By running extension cords across the floor and taping them down we were able to get the music going again, but the ceiling fans in the tent...no such luck. She was always upset and made us feel like we were bothering her for the most simple of requests. I would never recommend anyone to this hotel, and would not ever want to sleep there again and would hope that I can prevent at least one bride from ruining their day by this review. The thought that my daughter's most important day was ruined by their lack of professionalism is extremely upsetting. http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r1071956 http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r344732 I stayed at the hotel recently for a wedding. It was a great experience. The room was clean and spacious. I even left something behind and it was safe and sound. Wireless internet a nice bar and banquet facilities that above average. I would definitely stay here over and over. http://www.travelpost.com//hotels/Rochester_Plaza_Hotel_Conference_Center/r344732