http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/hid20424 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475123 We reserved through Ramada directly. Somehow our Non-smoking Queen room at "best available" rate became Best Available room ... which when checking in the Best Available room was a smoking room, despite having proof of confirmation email from the Ramada website specifying our reservation. Counterstaff, while not resposible for the mixup, offered a $50 cancellation fee but when she called the manager was told she needed to charge the total room rate since it was after 4pm. When asking to speak with the manager on the phone, the manager (Hema Patel) was suddenly "on a conference call" at 5pm on a Saturday night and not available. Without other options, we ended up paying for the room and stayed at the Fountain Grove Inn, which I would highly recommend - great service and responsive to our last minute reservation. DO NOT STAY AT THE RAMADA LIMITED. Horrible customer service, horrible management, unresponsive to problem solving. http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475123 http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475124 Do NOT stay here (worst customer experience of my life). My wife and I booked 3 nights at the Ramada in early September. Due to a bag being lost at the airport, we arrived at the hotel after the front desk's normal operations had closed. My wife had called them to let we know we'd be in late, and they said it wouldn't be a problem. When we pulled up to the front desk, we had to ring the intercom from outside the building (which went straight to the unoccupied front desk). We stood outside, ringing the intercom continuously for 35 minutes. Meanwhile, we'd been on the phone to Ramada's 1-800 customer service (who also were not able to contact the front desk). It turns out the manager on duty was also the owner, who was sound asleep. He was belligerent when he finally woke up, and proceeded to (1) throw our AAA card back at us, instead of telling us he wouldn't take it, (2) charging us more than the rate we'd been quoted, and (3) didn't offer us anything complimentary for the fact that we stood outside for so long trying to contact an employee (despite the 1-800 customer service rep offering to give us a discount). Being frequent travelers for lots of professional meetings, we will avoid this place like the plague in the future - do not stay here when there are cheaper options in the area!! http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475124 http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r561545 Do NOT stay here (worst customer experience of my life). My wife and I booked 3 nights at the Ramada in early September. Due to a bag being lost at the airport, we arrived at the hotel after the front desk's normal operations had closed. My wife had called them to let we know we'd be in late, and they said it wouldn't be a problem. When we pulled up to the front desk, we had to ring the intercom from outside the building (which went straight to the unoccupied front desk). We stood outside, ringing the intercom continuously for 35 minutes. Meanwhile, we'd been on the phone to Ramada's 0000 customer service (who also were not able to contact the front desk). It turns out the manager on duty was also the owner, who was sound asleep. He was belligerent when he finally woke up, and proceeded to (1) throw our travel agency card back at us, instead of telling us he wouldn't take it, (2) charging us more than the rate we'd been quoted, and (3) didn't offer us anything complimentary for the fact that we stood outside for so long trying to contact an employee (despite the 0000 customer service rep offering to give us a discount). Being frequent travelers for lots of professional meetings, we will avoid this place like the plague in the future - do not stay here when there are cheaper options in the area!! http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r561545 http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r561548 When we entered our 1st room we found an empty bottle of booze on the bathroom counter, trash on floor. Both rooms were filty-carpets, walls ceilings-all filthy. 2nd room-no refrig., iron or board, no microwave. Equally as filthy as the first. Did not stay-asked for refund and left. http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r561548 http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475125 Starting with a surly reservation clerk to the way overpriced room what's not to like? The review about the pungent smell in the main office is absolutely true. It's awful, and the rooms are down hill from there. All day, my daughter was begging to go swimming in the hotel's pool. When we got there, the pool looked like it hadn't been cleaned since last summer and something was growing on the bottom, so definitely no swimming. The room and a terrible attempt at a remodel but the walls were scuffed, the bathroom wall paper peeling. For the over priced "weekend rate" we had to pay it definitely wasn't worth it. We were just traveling through but we will never go back there again. http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475125 http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475127 Horrible place! We wanted to spend some romantic time in the jacuzzi suite. 130$/night 'suite' was small, smelled like mixture of broken toilet/someone thrown up/someone smoked/someone used cheapest air freshener to remove the smell (suite was said to be non-smoking). Overall 'suite' looked like the regular motel room with jacuzzi installed in it. In the bathroom, there was a new toilet installed, but the dirty shade of the old one was very well seen on the wall-paper behind it. Along with the cemented and not painted wall behind the toilet. It was 12 at night then. Manager was hiding behind the doors and we had to call and wait until she picked up the phone. When we complained about the smell, we were told that that was the only room available, and she could give us the refund. While we were thinking/deciding whether or not to leave (it was somewhat late to look for another hotel and we had our mind set on the Jacuzzi tab), manager told us to leave, because they had the right to refuse service to anyone they didn't like. And we looked like troublemakers and thus she didn’t like us. We took our bags, crossed the street, and got a 3-room sparkling Jacuzzi suite in the Holiday Inn Express. http://www.travelpost.com//hotels/Americas_Best_Value_Inn_Suites-Wine_Country/r475127