http://www.travelpost.com//hotels/Palm_Plaza_Hotel/hid30527 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r881966 The employees have no idea of customer service. My family and I reserved two rooms for a week and spent quite a bit of money.The advertisement for the place was no where near close.The Tiki bar did not exist and the kitchens where no near being equi http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r881966 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180131 Great location.Rooms have odor.“The rooms are a little run down and I would not consider it three stars but the view and location is excellent. There is a small kitchen and complimentary. Breakfast but done expect hamburger, sausage and bacon with scrambled eggs. Also the cleaning of rooms ends at 12:00 pm so you need to leave before 11:30 am.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180131 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180134 Helpful staff, nice location.Hotel needs some updating.“We were very pleasantly surprised! I would recommend this hotel. Yes, it needs some renovations but for the price it wasn't bad at all!” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180134 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180138 Location.Very dirty.“Very dirty hotel. No water pressure. Cracked doors. Paint pealing. Weird smell. Would not recommend.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180138 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r345279 Employees need a serious refresher course in 'customer service'. Lighting is the worse in the room. Sheets won't stay on the mattress and housekeeping has no idea what it means to 'clean' the room especially the bathroom. Made my reservation over a month in advance for oceanfront, non-smoking, king bed and confirmed this information. When we checked in we were put in a handicap room. This means that they took a regular room and left all the furniture in it but made the bathroom larger. Had a handicap person been assigned this room they would not have been able to access the bed because on the one side it was too close to the wall and on the other the recliner was against the bed and in front of the night stand. This caused the recliner to also be against the table and chairs which were so close to the air-conditioner that the furniture really wasn't accessible be it handicap person or not. In the bathroom there was only a face bowl no vanity of any kind. The bathroom had the only available electrical outlet! There was no way that a person could use the iron & ironing board in the room or bathroom. When I plugged in my curling irons in the only outlet there was no place to put them while they were heating up. We found all of this unacceptable since this is not the type of room we were expecting. We have stayed at this location for 4 and a half years numerous time each of those years. At one time this hotel was a good value for the money and the staff seemed to actually care about their customers and their comfort. Over the past few years it has just continued to deteriorate! There is a $2.00 a day charge for the safe whether it is used or not. There is a $5.00 a day charge to 'park' in their parking lot. We went to the front desk immediately about our dissatisfaction with our room and requested to be moved to the room that we had reserved. The night person said that there were none available but they would have one ready for us the next day. The next morning we went back to the front desk to inquire how the move would transpire since we would be out of the hotel for the day. Would we need to take everything with us and re-check in or would they move our things for us? The a.m. staff knew nothing of our situation and said that there in fact would be nothing to match our reservation available for us to move to. However they did offer us a 'smoking' room. We have serious issues with being in a 'smoking' room and explained our situation to them. We then ask to speak to the manager and that only got us the offer of the 'smoking' room. Followed by the response of "just because it's a smoking room doesn't mean that every guest actually smokes in the room". At this point we were beyond frustrated and that a reservation made well in advance could not be accommodated. The fact that we were established repeat customers with a serious history with them meant nothing and they failed to even apply any extra effort to satisfy our needs. I should point out that the hotel showed open vacancy continuely during our 5 day stay in the area. We moved out at that point and went to a hotel that appreciates its customers and knows the meaning of 'customer service'. http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r345279 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180142 Good location, excellent room, balcony to watch the ocean.Can't think of a thing.“The only thing that was a problem was the hotel got 2 reservations for me. But the clerk said there were 2 rooms reserved. I'm glad I didn't have to pay for two.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180142 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180146 Location on the beach was great, had full kitchen.Broken and old furniture, no real food options in general vicinity.“This hotel had a great location on the beach for the price I paid, but would not rank this a 3 star.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180146 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180149 Comfy bed, convenient location, pool and atrium area.A bit dated in some places. but nothing really.“For an older hotel, this place is excellent. A great pool and atrium for entertainment - perfect for kids and families. Location is excellent, jump on the bike trails or within a mile you're at the beach.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180149 http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180153 On the beach.Very disappointed in this hotel. We paid for 3 nights but only stayed the first.“Did not like the hotel. It was relatively unclean. The staff was unfriendly. It was on the beach but far away from any restaurants or activities. We paid for 3 nights but only stayed one. Got ripped-off on this stay.” http://www.travelpost.com//hotels/Palm_Plaza_Hotel/r1180153