http://www.travelpost.com//hotels/Millennium_Hotel_Durham/hid35791 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r862076 My granddaughter and I stayed this past weekend (my grandson is in DUKE Medical with SMA.) The bed were very nice, but there were fleas in our room. I reported this upon check out and was told they would block that room off, no apology. I called http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r862076 http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r1102691 pros: LobbyI stayed in the grandious Millenium Hotel in Durham, NC. Wish I hadn't. Upon entering you see the normal amazing granite check-in counter and large foyer you would expect from a luxurious hotel. You see a beautiful staircase to the right and beyond that is a well manicured coctail/bar area. All this is, must be, for show, to hide the lack of ability to manage groups or possibly just the thought of (200+ persons or money in the simplest terms) clouded abilities such as customer service, guest management, and most of all the ability to charge the correct individuals the correct amounts. Upon making reservations, I was told that nothing would be charged to my credit card seeing as how the entire trip was paid for. Upon checking in I was told the hotel was full. OK, I checked into the Hilton up the road, no prob. I completed my convention which was at the Millenium and checked out of the Hilton. Prior to check out I checked my bank account to ensure nothing was charged to my account. Wrong, I noticed a $58 fee and 2 $78 fees. Upon going to management I was told that nothing could have been charged because there was no record of my stay. They refused to investigate the matter and pretty much blew me off until I turned the matter over to my banking institution. Upon calling they pretty much hung up, and leaving voicemails were of no assistance either. My bank finally called and advised me that upon check-in they used my card number to reserve someone elses room seeing as there would be no charges and all they THOUGHT it would not be an inconvenience. It was and compounded by miscommunication and poor customer service along with the obvious legal mishaps I feel that overall, this stay was severly negative and erge all future guests to request the hotel managers information before leaving because it will be necessary. On the other hand I had a wonderful time at the HILTON on exit 108D off 15-501 in Durham. http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r1102691 http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r591829 The staff and service was timely and efficient and the room service great. The room needed new lamp shades and another chair. All together a good stay http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r591829 http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r591830 This hotel was a complete disappointment. It took more than 20 minutes to check me in because they could not find my Travel agent resevation. I paid more for a superior room and got one of the most pedestrian and uninviting rooms I have been in. I asked the front desk if this was supposed to be a better room and without looking at my room number a manager at the end said it was. This faciility is close to Duke Medical center yet had no in room internet and the wifi connection in public spaces was very poor. This is not a good choice for the business traveler and the rates are high enough for this low level of service to keep families away. Service is mediocre. Not terrible but the training of the staff just isn't there. I asked to be alerted when a lost bag was delivered from the airport and no notification ever came from the front desk. I would reccomend a Hampton or Hyatt Place in general at lower prices over this facility. Certainly not something for the business oriented traveler. http://www.travelpost.com//hotels/Millennium_Hotel_Durham/r591830