http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/hid34880 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473305 We were very impressed with the hotel. It is clean and the people are very friendly. The shuttle service and the fact that the hotel is so central made our trip a success. We enjoyed staying at this hotel very much and really liked our visit to Texas. http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473305 http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473306 I reserved a room on the executive floor. The TV system didn't work. There was no room service menu in the room and I was unable to obtain one despite numerous calls to the front desk. When I called room service I was told that the guy who picked up the phone didn't have time to answer questions about whether they had a BLT on the menu ( Seriously, I think of this as a yes or no kind of question). Other people have noted that the place is threadbare and in need of refurbishing... but really ... that pales in comparison to the truly lousy service. What happened to Radisson????? http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473306 http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473307 The shuttle wasn't available when needed to or from the airport. It took too long for the water to get hot. The afternoon front desk clerk continue to give us incorrect information concerning the shuttle schedule, breakfast and other things we request. The hotel is in need of a makeover especially the hallway floors and walls. http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r473307 http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620852 The 1st room was missing the microwave rotating dish, the tub filled up while in the shower, was not able to get on the wireless, no phone, and there was a water roach in the bathroom upon arrival. http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620852 http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620853 Service was terrible the entire trip. We waited over an hour for the shuttle from the airport. The air conditioner was so loud that we had to go without AC for our entire stay. One of the elevators would not work properly and wouldn't take us to our floor. The hotel location wasn't great. There were some restaurants around, but we needed a cab ride to go anywhere. http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620853 http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620854 The first room had two queen beds intstead of the one kings siaze we rquested. The tile was broken in many palces, and there was mold around the tub, and tile. The carpets were filty, when we remarked to the clerk, they did give us a better room, however they told us they were going to start renovation. there were several things not working like the internet service. We did not get our room cleaned during the reaminder 4 days we stayed there, we had to ask sevral times for towels. The second room bed was very comfortable. http://www.travelpost.com//hotels/MCM_Elegante_Hotel_Suites_Dallas/r620854