http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/hid31443 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1226863 We stayed at the Imperial Hotel in September 2009, I was expecting long lines & slow elavators but they were not bad at all. We checked in on a Thursday around 4:00 in the afternoon we had about a 5 minute wait in line. The elevators were ok no real wait. The room was a little outdated but quite & clean. The only negative was probably the lobby smoke. For the money I could not ask for more. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1226863 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1194623 We like staying here because its cheap and center strip. Also, a really fun crowd hangs out here. We really like that their are balconies and we love the rockhouse on the weekend!(its the nightclub/lounge in front of imperial) But the downfalls of the imperial palace are the elevators. They are so extremely slow. One time we waited 20 minutes for an elevator. We were on the 16th floor or we probably would have taken the stairs. Overall a fun vacation though. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1194623 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1194386 We arrived on Sunday night and were ready to check into our hotel just before 11pm. Check in time is anytime after 4pm. There was a huge line waiting for check in and when we finally made it to front desk at about midnight we were told they were still cleaning our room and we would have to wait about 30- 45 minutes just like everyone else who was checking in at that time. The concierge gave us a voucher for $15 off any of the restaurants in the casino and said she was getting us a room upgrade. We were happy with that. We played the slots for a short while and headed over to a second line where we were supposed to get our room key. This line was even longer than the first line. We waited and waited and waited until finally a lady came up and told some of us that since we had a room number on our bill we could wait over in another section. So we wait, some people were super mad and were yelling but since that rarely helps anything Rob and I waited patiently. A few hours pass, they keep saying it will be soon and they will call us when our room is ready. By this time is was about 2am. We keep waiting... Everyone else seems to slowly be moving through the line and getting rooms. Those of us who were told to wait in the other area were now lying on the ground of the lobby trying to stay awake. Finally at about 3:30 in the morning I had enough and pretty much snapped. I got in the line of people who were slowly getting rooms (many who arrived after us) and eventually got to speak with someone at the desk. It was 4am, we had been waiting for 5 hours, our first night in Vegas wasted lying on the floor of the lobby of a nasty hotel. I basically freaked out on the lady who worked at check in who just told me to calm down and got us a room after I bitched for a few minutes. When I asked her what kind of compensating we would be getting for wasting our time we were told a manager would call our room in the morning. Surprise surprise no one called in the morning. We had to go back down to front desk and ask for a manager. He apologized and offered to comp the first night. We were OK with this and went on our way. After we told our family and friends what happened everyone agreed that they really didn't do enough for us at all. Judy, one of Rob's family members is a Platinum member at the chain of hotels, she went to the front desk to complain on our behalf. She spent about half an hour and talked to about 3 different managers who refused to do jack for us. Basically it was horrible service all around. Never stay there. They also apparently have a reputation for bed bugs. Luckily we didn't have to deal with that. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1194386 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1091558 We have loved are stay at imperial that ever year that we go we always stay hear at imperial.would not want to stay any other place.The staff is great and have never had a problem.This will be are ninth stay come this Oct. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r1091558 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r816716 Pleasantly surprised. Very reasonable price, great location and clean rooms. can't complain about that. Nothing fancy but value for your money is there. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r816716 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653178 I was very happy with my room at IP. The bathroom had double sinks and it has a great balcony that overlooks the city. Yes, the band downstairs was loud, but who wants to sleep when you are in Vegas! Room was very clean and the staff was great. No complaints here! http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653178 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653177 We stayed here before, 21 years ago. The place is not as glamourous as other hotel close by, BUT the staff was kind, good service. It is in the middle of everything that is happening in Vegas. http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653177 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653179 motel was fine for what we wanted. was our first time there and for that it was fine.....over all was satisfied...............thanks http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653179 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653181 Based on the video and pictures provided on the Imperial Palace website, I had hoped that the room I had reserved would at least look like what was advertised, but I was very wrong!!! Not only did it NOT look like the video/pictures, but the room smelled like a nursing home for aged people, the bed and furniture in the room were very dusty. Because of the room being dusty as it was, I had difficulty sleeping and breathing the entire time I was in the room. I would not recommend getting the Deluxe Love Tub Room because it's not what the room looks like in the picture. The Love Tub alone was filthy and very aged and worn down. The knobs in the tub to turn the water on & off were NOT working and the drain was clogged! Making it impossible to shower when the water was literally ankle high. Adjusting the knobs were so broken that I almost burned myself trying to change the temperature of the water to suit my needs. When I had called the front desk to complain about the issues stated above, absolutely NO ONE came or called to address my unhappiness with the room. I also was very disappointed that the swimming pool was not accessible to use, them saying that it was down for renovation. I am very disappointed and will definitely NOT recommend this hotel to anyone!!! http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653181 http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653180 After the first night they offered us a room up grade and a different location in the casino to get us away from the college kids, no extra charge. We are in our late 60's We are very satisfied. Will stay there again http://www.travelpost.com//hotels/Imperial_Palace_Hotel_Casino/r653180