http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/hid37353 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616646 This hotel is simply said, a disaster. This was my second visit here only because I have a child at Eastman. This visit was no better than the first. Upon arrival I was told my room guarantee really didn't guarantee anything and they were out of rooms with 2 double beds. They offered me a king room with a ROLLAWAY! Who would sleep on a rollaway? When I arrived at the airport there was no answer for several calls and several minutes at the hotel when I tried to ask for a shuttle to pick me up. I ended up paying $30 for a taxi. The girl named courtney at the desk was rude and unhelpful. There is no service here. I was dropped off and had to carry my bag up 10 steps to get to the lobby. No bell captain was to be seen. I called for a taxi back to the hotel and the concierge gave me the number of the taxi company rather than call for me. The room was not even cleaned, The bed was still rumpled on the second day they just pulled up the comforter and threw some new towels in the bins. I wish there was a better option for parents of eastman students. If you know of a better place to stay in rochester near eastman please comment. http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616646 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022033 Valet, bellhops, staff, rooms, pool, fitness center.Stores close early around it.“Great hotel and great service. Being from Boston I know how expensive valet parking can be, and for 13 dollars I was delighted to let the guys in Red Park my Bentley. I see so many reviews talking about this horrific 13 dollar parking fee. With unlimited ins and outs and friendly valets even though they don't have to be, you should want to do valet. As for the hotel, everyone at the front desk was very nice. The beds were comfortable and the presidential suite is very nice. Overall it was a great stay. The chicken marsala at the Palladio was divine.” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022033 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616647 We had a suite... the staff was great! Nice Family get a way! http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616647 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616648 I stayed at the Hyatt for two days when my flight was cancelled. The staff was super friendly. I'm from Florida and didn't know anything about the area. X who tends the bar in the evening had some really good ideas for things to do in the surrounding area. The only gripe I would have is that the motor in the hot tub was broken. You could still get into it. Anyway it was a nice hotel and I would stay again. http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r616648 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022036 Friendly to customer.Big noise because closing to highway, heating system is not working well.“Also, it's not in a good location. Downtown area looks not secured, though easy to get to highway. Huge noise from highway 190 to make people hardly sleep.Heating is not working well, you still feel cold even after several hours.” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022036 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022040 The pool & health spa will maintained.The food other than breakfast.“Very clean and staff was very accommodating. Spa is GREAT. Food selection for dinner and room service are poor!” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022040 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022044 Location.N/A“Great location. Very clean. Great stay at this property.” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022044 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022048 The rooms were very nicely furnished.The pool was reported by a guest as being cold and dirty.“The best hotel in downtown Rochester.” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022048 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022052 The bed was very comfortable and the room was clean and upscale in decor, with a great view.A refrigerator and microwave were not included. Also, the cable stations were very limited.“The accommodations were very nice and the bed was luxurious and comfortable. In addition, the staff was very helpful. Overall, my experience was great and I will likely return to the Hyatt Regency when the opportunity arises.” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022052 http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022059 Friendly staff.Excessive extra charges.“Not only was there an extra $15/night tax beyond sales tax, but there was a $13/night parking charge!” http://www.travelpost.com//hotels/Hyatt_Regency_Rochester/r1022059