http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/hid34408 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581014 My wife and I stayed at the Hyatt on our trip to the Cleveland museum of art for out 9th anniversary. I reserved a room with a king sized bed online a week before our stay and received an email that the booking was confirmed. Upon arrival we were told there were no king sized beds available, only rooms with two full sized beds. When I asked if the room would be discounted because of the change the woman at the desk stated, "No, you already got a discount." She was evidently referring to the lower price I was able to find online. I was then told to check back to see if a king became available due to a cancellation. When I checked back, the new woman at the front desk told me that there was no request for a king sized bed in my reservation, I showed her the email confirmation which clearly stated the request for a king and she told me that because I did not call and confirm my confirmation the room was not reserved. The room we were given was directly across from the soda and ice machines which saw a fair amount of business through the night. On the plus side, the room was very clean and the building is beautiful. The deserts we ordered from room service were wonderful. The most interesting observation is that all of the male employees have been courteous, knowledgable and friendly, where as all of the female employees have been curt, rude and unhelpful. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581014 http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r378217 There were good things and bad things about the hotel. For the good things, the staff was friendly and the room was clean. Now the bad. Parking cost $21 per night!! That seemed unreasonable to me especially since we were staying for 2 nights. We were also charged the wrong amount for one our nights but that was taken care of quickly. The building "The Arcade" is gorgeous. It's one of the first indoor malls in the country. Very beautiful architecture so I give Hyatt props for restoring an old building and being creative with its reuse. I would stay again but I would figure out something else with the car. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r378217 http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581015 Traveled to Cleveland specifically to eat at Lola and the Hyatt was only steps away! We booked our room at a special summer weekend rate and we recieved a daily food credit (used for breakfast) so this was an unbelievable deal! The desk staff was friendly and professional and the valet parking was terrific. Due to some horribly inclimate weather, we were stuck in the hotel for an evening but went to one of the restaurants in the building and had a very nice dinner. As a bonus, we had a room on the 8th floor with a beautiful view of the lake. All in all, we were exremely pleased. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581015 http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581016 Staff was very accomodating. Valet parking was very quick and efficient. Room was very clean and comfortable. Location was excellent for Browns' stadium and numerous restaurants to meet any tastes. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581016 http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581017 Excellent place to stay. Spacious suites. Clean, and comfortable. Wonderful service. In walking distance of lots of restaurants, shopping and sight-seeing. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r581017 http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r325698 We stayed here over the Christmas holiday last year and it was a fun and great hotel to stay at. We came back to our room in the evening of the 24th and found milk and cookies to have been delivered! The hotel itself is in a historical building, once a shopping arcade. I remember growing up in Cleveland and going to the old arcade, and the hotel renovation has not deterred at all from the charm of the building. Our room was quite large for being a standard king. The amenities were well appointed and suited for the average traveler. The staff was pleasant and helpful. The location of the hotel is right downtown, you can walk to tower city and there are plenty of food, shopping and entertainment options within walking as well. My only qualm was the price of valet parking, and the lack of a visible self-parking option. http://www.travelpost.com//hotels/Hyatt_Regency_Cleveland_at_the_Arcade/r325698