http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/hid34017 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r1191179 Stayed there two nights with the kid (got 2 rooms) recently for the cirque du soleil tour. I was looking for a nice hotel to treat the family; the rooms were attractive with nice bathrooms and linens etc. but the sports bar food and service were terrible. They inform you that you won't be waited on, you have to go back up to the bar and look for your food yourself. Our daughter didn't get the item she ordered so we had to wait another 20 minutes for that to be corrected. For a $12.00 cheeseburger w/ fries, and $8.00 glass of wine this is not what I expect. The directory in the room was very disappointing; didn't include information on other places in the area or the hours of the restaurants which I'd expect to see, the internet service was not free which is unbelievable in this day and age. I could've gone to a local Mr. Donut and probably have gotten free access! There was a huge wet spot in the carpeting which was gross to walk on in barefeet. It seemed to be emanating from the airconditioning unit in the wall. When I informed the front desk, they did promptly call an engineer to look into it. When we returned to our room there was an industrial fan on trying to remedy the wet floor which it did not. I should have insisted on moving to another room. My kids were taking a nap in the afternoon when the maid came to do their room so she left but never came back later to even deliver fresh towels. The parking fee bothered me because the website advertises $15.00 a night rate. We found out that you're charged by a machine everytime you pull your car out of the garage so if you don't want to be charged hourly rates everytime you go somewhere, you better plan on hoofing it or paying for a cab! I've stayed in less expensive hotels that have a small refrigerator and microwave but the Hyatt had neither. Don't plan on buying bottled water from the vending machines either because there is none. I think they want you to purchase the room temperature bottles of H2O that they tease you with on the desk at $3.00 a piece! Aside from the attractive room (albeit wet) and bathroom and nice linens, this hotel did not offer service or amenitites to warrant the rate we paid. Next time, I'll either bite the bullet and save $50 on a room, or I'll do more research. This certainly can't be the best hotel in Columbus. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r1191179 http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580207 Great location if you're doing business downtown. Expect to pay for it though. There is no free parking on site. There's a public parking garage a block away which charges $14 a night. On-site valet is $21 a night. Additionally, the hotel charges $9.99 a day for T-Mobile WIFI internet access. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580207 http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580208 We stayed one night for a quick getaway. The valet was extremely friendly and helpful, as well as the front desk clerk. Our room was available immediately after a very quick check-in. The room was clean with a very large bathroom in our king bed room. We also had a very nice view of the capitol building. The bar area was very nice with friendly people working. When it was time to head out for the evening, the valet called a cab for us. The only problem we had was finding a snack machine in the wee hours of the morning. Never did find one. We will definitely be staying here again for some of our night away from the kids outings. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580208 http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r377817 From the time we valet parked our car to checkin the whole process was AWESOME! Every employee that we encountered was so nice and helpful. The bellman that helped us with our bags to the room was so imformative. He gave us info about their restaurant, the city, and other helpful info about the hotel. The Plaza Restaurant was great! The food/presentation/quality and service was top notch. We heard that the chef won quite a few awards and it shows. The mall attached is not really there anymore, but there are plenty of things to do nearby. My family and I stay in downtown Columbus a few times a year and love to go to German Villiage, the Arena District, COSI, Short North, and a few of the local shops. We always treat ourselves to one evening of Room Service in the hotel and have Family Movie night. All of our experince at this property has been Amazing it's like our home away from home. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r377817 http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580209 upon entering the room, we had a great view of the capital building and its surroundings. we had many windows which made it very drafty and cold at night. the room appeared remodeled but the heating system was not. still cool when cranked up. the in house restaurant was delicious but pricey as were the movie rentals. very close to the main strip, convention center, german village, arena area and the short north. staff were extremely helpful and pleasant. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580209 http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580210 Everything single thing in room tagged with price tag. . Minimal amenities. Heater air conditioner duct dusty & noisy. No free internet service.Ice maker didn't work, windows dirty, carpet, halls dingy.Tiny coffee maker with only 1 cup, coffee for one in a double booked room. Dining expensive -mediocre meal. Poor choices of places to eat. Plaza dining-minimal choices Very poor amenities. People nice.Wwould not have minded paying for it, if it was worth it but it was not. http://www.travelpost.com//hotels/Hyatt_On_Capitol_Square/r580210