http://www.travelpost.com//hotels/Howard_Johnson_Express/hid30070 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Howard_Johnson_Express/r628670 We traveled to Richmond VA to visit family and decided to stay at the Howard Johnson Express because the rate was decent and the pictures did not look too bad. When we arrived, we were told we did not have to pay anything because we paid already through a online travel website. When we checked out, we were told we had to pay because the reservation was not paid in advance. It was all very confusing, and they were not patient enough to explain why I had to pay when I thought I paid in advance. Well, that night, my baby got sick on the bed and there was a small spot on the mattress. When I told the front desk attendant during checkout, she told me to pay $10 extra for the spot on the mattress. I asked if she planned to send the mattress out to be cleaned, she said no. She was not very accommodating. The rooms were not very clean, especially the bathrooms. There was no breakfast out the next morning and they advertise free continental breakfast. We plan to never stay there again and just pay a little more for better accommodations. It was just not worth the cheaper rate. http://www.travelpost.com//hotels/Howard_Johnson_Express/r628670 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893209 Quiet, clean and small.Need more breakfast food.“It's a very clean place, great location and great price, and the rooms had a refrigerator in it too, very glad.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893209 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893210 Fairly new and clean. Larger than average bathroom.Asked for non-smoking room and was given smoking room and was not told.“I asked for a non-smoking room and the staff assigned me the room without telling me that he was giving me a smoking room. I came back after realizing that I had been given a smoking room and asked for another room and was told that there did not have any. I have the feeling that they had non-smoking rooms available. We had to leave the room very early in the morning because we could not stand the heavy smell. Not a good experience.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893210 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893211 Convenient.Extremely loud a/c-heat unit. Made us pay for the safe in the room $1.70 per night, stayed last year and did not have to pay this.“Why can they charge for a safe they installed in every room and make us pay a separate fee even if it is not needed?” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893211 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893212 Staff was extremely helpful.Construction workers using hotel. Found dirt from shoes left in lobby, hall ways and elevators.“Hotel not in a good location.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893212 http://www.travelpost.com//hotels/Howard_Johnson_Express/r467444 The room was nice, but the continental breakfast consisted of a bowl of cereal and coffee. The second morning there was no cereal for the milk and no one would come to the front even after ringing the bell several times. http://www.travelpost.com//hotels/Howard_Johnson_Express/r467444 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893213 Clean.Sink barely drained, continental breakfast was very poor.“A bare essentials hotel, the continental breakfast was abysmal; the desk clerk was very friendly and helpful. With the exception of the non draining sink and the truly embarrassing breakfast it was ok. The microwave and fridge in the room were a nice surprise and no doubt helpful for a longer term stay. It was clean.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893213 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893214 The price.When you get in the room, the A/C is off. Sheets were torn. Little shampoo bottle was half empty/used.“Economy hotel. No frills.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893214 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893215 All inside hallways.Breakfast area very small.“The staff at check-in were very friendly and helpful. But when we needed a set of sheets for the sleeper sofa the night staff was not so friendly. She told us we only paid for one bed and that since we went through a third party we would have to pay through them for an extra set of sheets. We had told the lady at check-in that there were three of us, and she had no problem with that. One thing that I did not like about your site ,we couldn't put in that there were going to be three of us. Otherwise things went well, and the hotel was nice.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893215 http://www.travelpost.com//hotels/Howard_Johnson_Express/r893216 Friendly staff.Limited access from road.“The hotel would be a good choice for a business traveler. It is close to restaurants and shopping as well as interstate access.” http://www.travelpost.com//hotels/Howard_Johnson_Express/r893216