http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/hid64973 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r379575 This hotel for a Hilton is absolutely disgraceful! The customer service is appalling. It is by far the worst I have ever seen. Plus, the manager doesn't take care of business. I stayed there this past week for the entire week; Mon-Sun. They have bed bugs in some of the rooms and were unwilling to take responsibility when they were made aware of the problem. I would absolutely NEVER stay in this hotel again when visiting the area. I strongly advise that anyone wanting to stay at this Hilton should think twice. If I wanted to stay at a lower grade hotel I would have but, I expected more out of a Hilton that charged $119.00 a night. http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r379575 http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r365200 http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r365200 http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r580639 Really a decent enough hotel. Bummer that there was no free breakfast. Swimming pool is tiny and if another family is using it, you almost feel as if you're intruding. Loved the Neutrogena soaps/shampoos :-D But the worst aspect of the whole stay were the thin floors. We had our 5-year-old with us and he was just walking around the way kids do, when we got a phone call from the front desk telling us that the people below us complained that we were creating a ruckus and to stop making so much noise! I was amazed! We spent the rest of our stay bickering at our kid to walk softly because we didn't want another terse phone call from the front desk! I could tell the floors were thin by they way they "bounced" when you walked. And if someone is in the room above yours you sure can hear every singled step they take. So if you're looking for a nice quiet hotel -- this ain't it folks!!!!! http://www.travelpost.com//hotels/Hilton_Garden_Inn_Cincinnati_Sharonville/r580639