http://www.travelpost.com//hotels/Courtyard_Erie/hid46053 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Courtyard_Erie/r613232 The hotel was nice enough, although there was a lot of construction noise. we only received the paper on one day of our stay. the staff was rude and unhelpful. We were charged twice for our room, and when I questioned this, I was informed that I was mistaken. that was the end of the matter as far as they were concerned. Sure enough, when I checked my account, I was charged twice and am now trying to get this matter cleared up. This is not a small amount of money, especially at the holidays. Sorry, but the staff should have been more customer service oriented, not worried about talking to each other about their day. http://www.travelpost.com//hotels/Courtyard_Erie/r613232 http://www.travelpost.com//hotels/Courtyard_Erie/r1078467 The Courtyard by Marriot is one of the finest hotels in the Erie area. They offer many amenities that any grand hotel would have available to their clientele. They prices are very competitive and the restaurant facilities are superb as well. http://www.travelpost.com//hotels/Courtyard_Erie/r1078467 http://www.travelpost.com//hotels/Courtyard_Erie/r540053 My mother and I have been going to Erie to shop now for a couple of years. After checking out rates and reviews, Courtyard seemed the best for value, cleanliness, proximity and friendliness. If you are looking for a decently priced hotel close to shopping and restaurants, then look no further! The staff were very friendly, the room was very clean, up-to-date, and spacious, and the beds comfy (we had 5 pillows each!!!). For our trip next year, I won't have to do any more research into the most economical and clean hotel. I've done it all and I've come up with the place that exceeds my expectations: Courtyard Marriott in Erie PA. The only one small dislike thatI had is that they do not offer a free breakfast in the morning. http://www.travelpost.com//hotels/Courtyard_Erie/r540053 http://www.travelpost.com//hotels/Courtyard_Erie/r540054 this hotel was an absolute treat. The staff service I experienced was second to none...and I have traveled alot. We were acknowledged everytime we entered and exited this hotel. Even the housekeepers were happy. They are definitely doing something right and we will be a regular at this Courtyard!!! http://www.travelpost.com//hotels/Courtyard_Erie/r540054 http://www.travelpost.com//hotels/Courtyard_Erie/r540055 The staff (front desk and restaurant especially Loretta and Elizabeth) were absolutely sensational. Well groomed, personable, professional and accomodating. I am a international flight attendant and the service I rec'd while staying at the hotel was head and shoulders about hotels I have stayed at in the states and in foreign countries. The location was accessible,to other hotels, shopping and tons of restaurants and the beds were "heavenly". In spite of the hotel's restaurant being under renovation, the hotel offered a great breakfast (hot and made to order items and happpy hour. Computer access was available at no cost and several monitors 27/7. I had a fabulous time and look forward to the next opportunity to stay in Erie (only at the Courtyard Marriott) It's not the towels, soft beds, food or convenience, it's the people that make the differnce for others. 10++++plus stars for that! Keep doing what you do...with excellence. Thanks for everything!! http://www.travelpost.com//hotels/Courtyard_Erie/r540055 http://www.travelpost.com//hotels/Courtyard_Erie/r540056 We can always trust Marriott to give us an enjoyable stay but our recent stay for two nights was exceptional! The staff was so wonderful! From, Crystal, the reservations associate, to the bartender, to the housekeeping staff, everyone was so friendly and helpful! The facility itself was also wonderful - no surprise there, but the staff made it even better! We had booked another hotel which was awful - the Marriott staff was so great in giving us a fantastic room at a great rate! THANKS!!! http://www.travelpost.com//hotels/Courtyard_Erie/r540056 http://www.travelpost.com//hotels/Courtyard_Erie/r364939 http://www.travelpost.com//hotels/Courtyard_Erie/r364939 http://www.travelpost.com//hotels/Courtyard_Erie/r364941 http://www.travelpost.com//hotels/Courtyard_Erie/r364941 http://www.travelpost.com//hotels/Courtyard_Erie/r364940 http://www.travelpost.com//hotels/Courtyard_Erie/r364940 http://www.travelpost.com//hotels/Courtyard_Erie/r540057 I've made two dozen business trips to Erie now, and although I'm generally a huge fan of Courtyard, I have to place this location well below the comfortable & welcoming Hampton Inn nearby. The service here is consistently indifferent and lackluster, although not imcompetent. I feel that the Hampton earns your money while the Erie Courtyard simply carries an attitude of superiority because they have the biggest building on the block and presume you won't go elsewhere (I can and do). The TVs are lacking many major channels, although their cable service delivers the signal. The "smart" hotel TVs simply won't allow you to tune those stations. (Thank goodness for Slingbox.) There is little horizontal surface area in the tiny bathrooms, and the closet doors have been removed, leaving the unsightly tracks and carpet scoring to glare back at you. Check-out time is listed nowhere in the room. The Courtyard uses the concept of a mini-grocery near the lobby. This is great in concept; but if you just want a quick soda, you have to wait in line at the front desk while people's check-ins are processed, and the help absolutely vapor-locks when faced with a cash transaction. I'd prefer vending machines any day. The lanes in the parking lot are marked too small, making parking a chellenge even for compact cars. The front desk will consistently cut room keys for you that are shorter than the length of your stay, and don't seem to vagely understand how irritating it is to arrive at the hotel late at night and realize you can't get into any of the side doors because they goofed up your key ... again ... (5 times in a 7 night stay). They kept telling us they cut the keys short as a *service* to us in case we check out early. (Which might not be a bad idea.) The rooms are otherwise large and clean. The beds are terrific with a giant pile of nice pillows. The breakfast service is excellent with a staffed omlette bar. The pool and exercise room are good. The bar in the lobby is adequate, depending on who is working that night. Conference facilities are great. Although half a dozen good restaurants deliver to the Courtyard, the Safari Grille is the house restaurant that handles room service. I normally wouldn't comment about a restaurant, but since it's part of the hotel service, I feel it's fair game. The Safari Grille has excellent food, without question. Arguably the best in Erie. I've eaten in 21 countries, and I do not lie when I say the food is jolly good. The service, however, matches the brutally disengaged attitude of the front desk. They generally run well understaffed, to the point where they simply refuse to offer room service because they don't have the capacity. (And make you feel guilty for calling down in the first place.) The waits are generally poorly trained children of the type you'd except to find in Applebee's, but not one of Erie's best. Forget room service, and go sit at the bar. Enjoy the food, ambience, and experience ... but pray for a wait that's not from the rotating stable of comically incompetent kids. (In 16 visits, I've gotten 3 good waits. And I'm really not as picky as I sound, just fed up and determined to warn others.) Courtyard offers more in the way of services (especially meals) than the nearby Hampton Inn. If you're a die-hard Courtyard nut (as I used to be), you'll probably be mostly satisfied with this hotel, especially if your stay is very short. However, if you are the weary business traveller Courtyard claims to cater to, and you wish to be welcomed, served, cared for, and generally made to feel as if your $110 per night was money well spent, try the Hampton. http://www.travelpost.com//hotels/Courtyard_Erie/r540057