http://www.travelpost.com//hotels/Comfort_Suites/hid130097 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Comfort_Suites/r375100 PLEASE READ THIS THROUGH - WE WERE CHARGED A FINE OF $150. FOR ALLEGEDY SMOKING - AND WE DON'T EVEN SMOKE! My family and I visited this past week - May 21st and booked a suite for 4 nights. The room at first glance appeared to be okay, but the maid service and stone cold staff simply ruined the atmosphere. READ ON IT GETS INCREDIBLE TO BELIEVE Air conditioner: warm air, smelled like gasoline Had to get toilet paper each day from front desk Had to clean our own coffee pot each day Had to ask for coffee room envelopes each day Towels as thin as paper with holes in them Unclean bath tub and hair from previous visitor Bottle caps and candy wrapper under the bed and next to couch Different sized pillows and simply too much mileage on them No staff greets you, assists you or makes eye contact - AT ALL WE DID NOT COMPLAIN ABOUT ANY OF THIS. We were not in the room except for the night, and did not want to be bothered. (slept with windows opened to make up for lousy air). HERE COMES THE UNBELIEVABLE EVENT On night number 3 (of the 4 night stay), someone knocks on our door at 9:30PM, explaining that there was a complaint about noise and a smoking smell. The person never introduced herself, but clearly had her own agenda. She said she would root out the culprits - and left. We forgot about it and enjoyed the next day and night, chalking it up to inexperienced staff and lack of customer service. When we checked out on day number 5, we were hit with a $150. fine for smoking in our room. Here is the kicker - THEY CHARGED OUR CARD WITH AUTHORIZATION AND EXPLAINED THAT WE WOULD NEED TO SEE THE MANAGER FOR AN ACCURATE EXPLANATION - WHO WOULD ARRIVE IN 10 HOURS. WHAT WERE WE TO DO? WE DROVE HOME TO NJ FOR THE NEXT 9 HOURS. We spent most of the day on our cell phone trying to reach anyone helpful at the Comfort Suite customer care line - to no avail. They advised us to take it up with the hotel only - SO WE WAITED TO SPEAK DIRECTLY WITH THE MANAGER. When we called the lady identified herself as a Manager and the person that knocked on our door that 3rd night. She was not only rude by also confrontational, explaining that she knew someone was up to no good in our room. CAN YOU BELIEVE THIS? My husband and I are in our 50's and were traveling with our college son who suffers from asthma and had picked this hotel for this very reason - a smoke free environment. I am in dispute with them and expect a call from them tomorrow as THEY REVIEW this problem - how? I'm not sure. Grill the maid I guess? I have since filed a complaint with the better business and also have contacted the Ohio Attorney General's office and may even file a civil suit against this Manager - who conjured up this entire fiasco. PLEASE DO NOT STAY IN THIS ESTABLISHMENT AND IF YOU DO, MAKE SURE YOU DO NOT SMELL OF SMOKE WHEN YOU DO.. Everything you have read is absolutely true and we are extremely upset over the way we were treated for no reason http://www.travelpost.com//hotels/Comfort_Suites/r375100 http://www.travelpost.com//hotels/Comfort_Suites/r364494 http://www.travelpost.com//hotels/Comfort_Suites/r364494 http://www.travelpost.com//hotels/Comfort_Suites/r364491 http://www.travelpost.com//hotels/Comfort_Suites/r364491 http://www.travelpost.com//hotels/Comfort_Suites/r364490 http://www.travelpost.com//hotels/Comfort_Suites/r364490 http://www.travelpost.com//hotels/Comfort_Suites/r364489 http://www.travelpost.com//hotels/Comfort_Suites/r364489 http://www.travelpost.com//hotels/Comfort_Suites/r364492 http://www.travelpost.com//hotels/Comfort_Suites/r364492 http://www.travelpost.com//hotels/Comfort_Suites/r364493 http://www.travelpost.com//hotels/Comfort_Suites/r364493 http://www.travelpost.com//hotels/Comfort_Suites/r539028 The hotel is located in a good place but the following things made even the location not a good enough reason to stay. Dirty carpet, inconsiderate front desk staff, ask for add'l pillows was told there was none. Requested additional wash clothes and towels after two hours went and got the items ourselves. No pride in the work ethics and definitely poor customer service. Had to get keys reprogrammed three times to get into room, Bed spreads stained, had to request toilet paper since none was in bathroom. Would not return for no reason! My husband travels and stays in alot of hotels this is one of the poorest ones he has ever visited. http://www.travelpost.com//hotels/Comfort_Suites/r539028 http://www.travelpost.com//hotels/Comfort_Suites/r539029 When we first arrived at the hotel we were told that the shuttle to Cedar Point was no longer running, which was one reason we chose the hotel. The front desk clerk was less than polite about it. The room was nice and clean and since the hotel is all no smoking there was no smell of smoke. The pool next door is a very short walk, and was relaxing after a day at Cedar Point. The breakfast area was busy but there was enough food, and it was refilled frequently. The best hotel i've stayled at in Sandusky. http://www.travelpost.com//hotels/Comfort_Suites/r539029 http://www.travelpost.com//hotels/Comfort_Suites/r539030 None of the amenities were on property.The maid left the door open after cleaning the room.Luckily, nothing was taken out of the room.The "Suite" was nothing but an oversized room with 2 Full beds and a couch. Suite to me means that the sleeping areas are away from the recreational area of the room.I would NOT recommend this place. http://www.travelpost.com//hotels/Comfort_Suites/r539030