http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/hid38235 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r547215 The Staff of Casa Madrona Hotel & Spa wants to thank everyone for their comments on our hotel. Your feedback has helped us to improve our service, property, and standards. We also truly apologize to the guests that didn't enjoy their experience a http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r547215 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r389333 When I arrived there on Valentines a lady named Nan at the front desk and she was very rude didn't look at me and my wife and acted like we were bothering her. I called down later to get a phone number and she sounded like I was bothering her once a http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r389333 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r1097298 Nice enough hotel but when compared with other hotels on this and other trips I can only rate it as average, for three significant reasons: Location, room service and given the first two, price. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r1097298 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r1097296 pros: Right on the water if you can get a room with a balcony its amazingWe got a room reserved on the internet after looking at the pictures that they have online. When we got there they put us in an area of the hotel that looked like it hadn't been used or cleaned in years. We opened our door to the (room 305 I think it was). I had to put my shoulder into it to get it open cause it was stuck. When they say Victorian room they meant a room that had old Victorian furniture in it they they had decided to neglect. After complaining they put us in a newer part of the hotel which is much nicer but costs a lot more. These rooms would be good if you are an older person looking to re-live memories of what Sausalito used to be like. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r1097296 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r563049 hasd reservations,big deal over no cancelation policy. Arrived, they did not honor their wond reservation, no room at the inn, this after a flight from New Jersey, arriving at 10 p.m. told to go back to San Frn, but luckily,, had my tom tom and got a holiday inn express nearby. No concideration or accomations, just " sorry" http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r563049 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r731356 Views, location, front desk staff.Musty, ants, trashed our car, heat did not work. Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed and 2 singles. The bedrooms did not have doors and were separated by a glass window that you could see through. Our experience went downhill from here. The next morning we were moved to two single bay view rooms. Our luggage was supposed to be delivered for us but nearly 7 hours later it still had not arrived. It finally was delivered but we had to hunt for a couple coats that had disappeared on their journey from room to room. On the surface the new rooms looked great but they were infested with ants (had to call and complain 3 different days), the interior door and patio doors did not fully close (had at least an 1/8 to A1/4 inch gap), the heat did not work in one room and the other room was either extremely hot or cold, and even simple mundane things such as replacing coffee and creamers were not completed. Our bill also included incorrect room rates and double charges for valet parking. Another warning do not use the valet service. We had a rental vehicle with flawless cream leather interior. When we got the vehicle back we were shocked to see tire marks on the back of the headrest (yes, tire mark from a bellhop cart perhaps?), numerous black grease smudges and a black imprint of the letters ok on the seats. The valets are very unprofessional and would shout obscenities at each other and at cars as they drove past. We complained and my husband overheard one of the gentleman who parks cars state, What do they care, it is a rental. Eventually we were promised by Kevin (from the valet service) that he would take the car and have a $200 detailing on it to clean up the mess. What a shock (note sarcasm) that when we picked the car up this had not been done. In all fairness I should note that this hotel has a great location, great views and an exceptional front desk staff. Unfortunately we would not have had to deal with the front desk staff had the hotel itself not been such a disappointment. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r731356 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r286671 Do not stay here. We had been promised a 2-bedroom cottage with 2 queen size beds and walked into a very musty smelling room (so bad it woke me up) with one queen bed and 2 singles. The “two” bedrooms did not have doors and were separated by a glass window that you could see through. Our experience went downhill from here. The next morning we were moved to two single bay view rooms. Our luggage was supposed to be delivered for us but nearly 7 hours later it still hadn’t arrived. It finally was delivered but we had to hunt for a couple coats that had disappeared on their journey from room to room. On the surface the new rooms looked great but they were infested with ants (had to call and complain 3 different days), the interior door and patio doors did not fully close (had at least an 1/8 to ¼ inch gap), the heat did not work in one room and the other room was either extremely hot or cold, and even simple mundane things such as replacing coffee and creamers were not completed. Our bill also included incorrect room rates and double charges for valet parking. Another warning, do not use the valet service. We had a rental vehicle with flawless cream leather interior. When we got the vehicle back we were shocked to see tire marks on the back of the headrest (yes, tire marks…from a bellhop cart perhaps?), numerous black grease smudges and a black imprint of the letters ok on the seats. The valets are very unprofessional and would shout obscenities at each other and at cars as they drove past. We complained and my husband overheard one of the gentleman who parks cars state, “What do they care, it is a rental.” Eventually we were promised by one of the valets that he would take the car and have a $200 detailing on it to clean up the mess. What a shock (note sarcasm) that when we picked the car up this had not been done. In all fairness, I should note that this hotel has a great location, great views and an exceptional front desk staff. Unfortunately we would not have had to deal with the front desk staff had the hotel itself not been such a disappointment. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r286671 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r563050 IWe stayed at the INN - The room had ants, mold in the shower, dirty carpet,out of date furnitureand fixtures (not antiques) - nothing was as advertised. The staff did not accommodate, for the price you would expect a morning paper or continental breakfast like nearby inns. Sadly, this is not the quaint inn that we frequented for many years and we will never patronize them again. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r563050 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r209402 This is a very unique hotel. The stairways and elevators are very confusing because the hotel consists of a lot of different buildings, it includes the original hotel, as well as clusters of Victorian places. We originally booked the Queen Victorian Suite, but upon arriving at our room, we decided the room for the price was not acceptable for us. The room was nicely furnished, but we requested to be moved. The staff was very quick and helpful about our request. We ended up in a newer contemporary loft room that we loved. The bathroom was absolutely wonderful. It had a tiled, walk-in shower, and a two person soaking tub. It also had a nice, four poster bed. I would definitely recommend the newer contemporary rooms. We were not as impressed with the Victorian rooms. (They let us look at another one besides the suite.) Also, a lot of the rooms have a beautiful view of the harbor and bay. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r209402 http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r731357 The view was beautiful. Bathroom large.There wasn't any lobby. No in-room movies. If staying in Sausalito, I would recommend the hotel. Would not recommend Sausalito for shopping. Tourist junk. http://www.travelpost.com//hotels/Casa_Madrona_Hotel_Spa/r731357