http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/hid69646 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r861658 everything about this hotel is great! the staff is very friendly and helpful, the rooms are clean and comfortable and nicely decorated. the location is perfect! none of the traffic or congestion you'll find in boone, but plenty of restaurants close http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r861658 http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484479 This hotel was a huge disappointment. First off there was no fridge and microwave, even though we were told there was when we made the reservation. They brought us a fridge and made us PAY RENT on it!!! The bed was extremely uncomfortable, there was next to no water pressure, the toilet screamed bloody murder when it flushed, the coffee pot was a tiny one-cup-at-a-time thing, the towels were scratchy and threadbare, and the lights were all of the harsh fluorescent variety. Oh, and the best part, we had a do not disturb sign on our door, so the staff called our room to check if we still didn't want to be disturbed. Whoa. But, I give it two stars instead of one because it was very clean and the staff was mostly friendly. http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484479 http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484480 Wonderful people and wonderful area. http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484480 http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484481 Stayed two nights. There was no coffee, creamers, etc. left for the second night. There was hair IN the coffemaker and around the sink. (Not a lot, but yuck!) One outlet didn't work so one lamp was of no use. The walk outside the room was crumbling and had peeling paint. On a more positive note the staff was very polite and helpful. The Best Western in Boone was nicer AND had free breakfast. http://www.travelpost.com//hotels/Best_Western_Mountain_Lodge_at_Banner_Elk/r484481