http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/hid28595 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462807 The beds in this place are worst then any I have ever slept on at a motel, I called to ask for a different room as I have a bad back but was told all the beds were the same and was sent up 3 blankets to put under the sheet for padding. I booked through the Internet and had to wonder if they stuck us in this room because they did not make as much money on the room. This was a non smoking room but I it was obvious someone had smoked in the room. There was garbage on the floor and the window (without a screen) was opened when we walked in. The breakfast was a joke, I had to ask for someone to please make coffee. Will never stay here again. Dianeay http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462807 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462808 Worst beds ever,very uncomfortable.Lousy front desk service, no help whatsoever in the middle of the night. Vending machines on all floors all were empty for personal needs. Party of 4 had become sick a Applebees rest in the area, son was feeling an upset stomach, they had nothing for us, said local walgreens is down the street. Asked for extra condiments in the room i.e. pillows & sheets. Front desk seemed put out to have to supply anything additional. Breakfast is over by 9am anything after that forget it. The entire breakfast consisted of watered down coffee & juice. Stale waffles,& cereal too.You have to stay in the cramped room, cannot take food to the room nor is brought to you via room service. Low quality hotel by my standards.and my standards aren't very high for a place to sleep. Pool outside was so dirty I had to clean out with a net myself. The amount I was quoted via the reservation & the amount I was charged at the desk & the amount I was actually billed to my account were all inconsistant. They charged me at least 20.00 higher than the original reservation made on the auto club discount rate. Had to call back to complain, they said we'll all customers will be over charged in case anything is broken or missing? I wont ever return nor would I reccomend this place to my worst friend. Dont stay here there's so mant more great places to stay up up there I am going to be checking out. The Oxford in is so much better rated & so are some of the other places in the area all in all there are about 3 or possibly 4 recommended locations. check all the ratings first prior to making a reservation up here It's worth the time all the way around. Please pass on the horrible experience to anyone staying in the area. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462808 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462811 Unless you're looking for just a place to sleep, I would not recommend this Hotel to my worst enemy, the cleaning people didnt even clean our room the second day. Their idea of a continental breakfast is a few old donuts and some orange juice. The beds were the most uncomfortable things I have ever slept in, and the pool is located in the back the the parking lot! (right below the highway mind you!) The front desk people were rude, and completely inconsiderate. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn_-_Chico/r462811