http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/hid30355 TravelPost.com - Hotel reviews, information, and rates from thousands of websites http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441052 It was nice that this Best Western has a refridgerator and microwave in the rooms. The pool was decent as was the free breakfast. The major downside was that the room had a very strong smell of cigarette smoke in it. In a way, ironic since they made a point of stating that I would incur a fee if I smoked in the room. They couldn't move me based upon availability in the hotel. They sprayed something and covered up the smell of it for a few hours. The next day it smelled just as bad and ithad to be sprayed again. This time, the staff was in denial that it smelled of smoke. Also, the cleaning crew started putting away food while we and several others were still getting and eating our free breakfast. Location was right off the expressway and a good starting point for downtown Houston, the SpaceCenter or Kemah Boardwalk. Don't expect much from the neighborhood though. If you get a room that is truly smoke-free, then it is a good option. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441052 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441053 I checked in with a reservation and the staff person (who was hanging out on a couch in the lobby with her teenage boyfriend when I arrived) told me that although the room I was signed up for was non-smoking, someone had smoked in it the night before, so it smelled a little smokey. And no, they didn't have any other non-smoking room to offer me. Great. I was a little nervious leaving my work truck in the back parking lot (all that was available at 9:30pm). Upon entry, the room was on a smoking floor and yes, it was smokey and also very floral from trying to cover up the smell. For the price, the room was lacking... uncomfortable bed, dim lighting, bad picture on the TV, old furniture and bathroom...just overall felt seedy. I am not a germ-freak, but I put the old-school comforter in the corner. I would not recommend this place to anyone and I was very disappointed overall. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441053 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441054 It was the nicest Best Western we have seen--all new and very comfortable. The furnishings were tastefully done, the pillow menu and high thread count sheets were a pleasant surprise, and the pleated, tucked and folded towels were quite "uptown"--much more than we expected..the fridge and microwave were nice, too. The staff were very accomodating and friendly..will definitely stay there again. A quick easy buzz into downtown Houston Theatre district and lots of nearby restaurants, too. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441054 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441055 We booked a jacuzzi suite. The room was very spacious and beautiful. The entrance to the interstate was just outside of the drive which made traveling very easy. We enjoyed our stay very much!!! http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441055 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r484339 I loved it here. The staff was excellent. Housekeeping was amazing. The even have computers for guest to use. Very clean comfortable bed. My boyfriend and I had a wonderful weekend. I will stay here every time I'm in Houston http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r484339 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r346454 I loved this hotel. I'm from Louisiana so I don't know my way around Houston. I got lost but when I called they told me that I was only 2 min away. I got there early and my room was ready. The room was very clean. Housekeeping was amazing! Front desk clerks were so nice and helpful. They even had computers in the lobby for guest to use. I will stay at this hotel every time I visit Houston. I just loved it. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r346454 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r484340 I reserved a non-smoking room. Only smoking rooms were available when I arrived. I was not notified, or given opportunity to change or cancel. Very disappointed. I will not go through yahoo/travelocity again for hotel reservations. :( (The hotel itself was fine. The staff was nice and the waffles were delicious.) http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r484340 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441056 The hotel was located right off of I-10, which makes travel into the city easy. The hotel was very clean and the staff was very friendly... especially X. The parking area is a bit small but adequate; I found a spot right under my window/near the side entrance door. The computers in the lobby were a nice touch. Room was very clean and comfortable. I will definitely stay here again. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441056 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441057 My overall experience was really good. The parking lot was a little scary at night, there is one section on the side where the entrance door to the hall is, kinda dark and the entrance door that you use your key on wasn't always closed!!! The entrance to I-10 is literally right outside the parking lot, the staff was awesome!!!!, so nice!!!!!!!!!!! Very convenient to get to where you need to go. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441057 http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441058 Staff was fantastic. Room was large & clean. Very good value. Would stay there again. http://www.travelpost.com//hotels/Best_Western_Heritage_Inn/r441058